Netmeds — Refund of 2480, done on 21/09/22

I have ordered a product on 21/09/22. Eventhough the amount as deducted from my account, the order has not been placed. I have been contacting the customer care teams from 25/09/22, even mailed a complaint at [protected]@netmeds.com, but there is no positive response from them. Its been one month thar I have been waiting for the refund. Please take the necessary actions regarding my complaint.
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Netmeds customer support has been notified about the posted complaint.
Verified Support
Oct 21, 2022
Netmeds Customer Care's response
Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the registered email Id and the screenshot of payment debited transaction details.

Looking forward to your email.

Regards,
Netmeds Team!
Oct 24, 2022
Updated by Sheron Benjose
I tried to mail you, but the mail id [protected]@netmeds.com is shown as invalid. Please resolve this problem.
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