[Resolved] Netmeds — Refund of my money

[Resolved] Netmeds — Refund of my money

G Glenn Arthur from PORVORIM, Goa Mar 29, 2022 Apr 4, 2022 This thread was updated on Apr 4, 2022

I had ordered medicines in November 24th 2021. 7:19pm. Order ID.[protected]M. Customer Name Glenn ARTHUR Demello. Estimated delivery November 28 -29 I have been a member since last year but have been ordering medicines for the past 3 years maybe more from Netmeds. I am a senior citizen and diabetic. My medicines are for my diabetes. I wasn't informed about the netmeds cancelling this order till I realised they hadn't sent the meds on the due dates. When I went onto the site to track my order, it was mentioned the order was cancelled. So I started calling up the toll free number to which they told me it was cancelled due to some of the non availability of one of the medicines. I was told to reorder and the money would be refunded. To which I did. But sadly it was put into my wallet which I struggled to use when I reordered the following month. In January 2022, I contacted them and this time I was determined to get my money back as when I checked the amount of ₹2552/-, was expired. Mind you this is my money. Again after numerous attempts of calling Netmeds's I finally was assured of getting my money debited into my bank account, which never happened. From that time I have been following up. To all this they say they cannot do anything. Why, why should I let my money go to Netmeds. And I have my membership with the, m till July 2022. Can someone please help me. There may be others who are in the same situation. +1 photos Was this information helpful? No (0) Yes (0)
May 3, 2022 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Apr 02, 2022 Netmeds Customer Care's response Hi Glenn, Sorry for the inconvenience. Please be informed that we have credited the 100% Netmeds Cashback in your Netmeds E-wallet for the order[protected]M on 30/11/2021 and the same has been expired 03/02/2022. Looking forward to your email. Regards, Netmeds Team!
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Glenn Arthur

from PORVORIM, Goa

Apr 4, 2022

Regarding my order, When I checked my wallet and saw that they had credited the amount, I did order again, but like I mentioned I could not utilise the said amount. I had to pay for my order again. And no help was even given when I spoke to netmeds customer support. This is unacceptable as I am still loosing my money which is my loss. As you can see I've ordered when I was in Mumbai and I have put the order on hold as I couldn't utilise my refund. When it was still valid. Someone from Netmeds should call or even a msg telling their valued customer, that the refund is in my wallet. Yes, I did get a mail stating the same about the expiry date but why should my refund, my money have an expiration date. Not justified at all. Please please, this is definitely unacceptable.. A dissatisfied customer...