Netmeds — Refund of Rs.1601.40 was refused after order declined in spite of online payment

AK@Prl

Address:

Netmeds,1,Lalithapuram Street, Royapettah,Chennai TN 600014

Payment of Rs.1601.40 was made on 04.06.2020 vide Ref. No.00216883 Txn# OTHPG[protected] MOBIKWIK Gurgaon through my SBI Debit card for Netmeds order ID:[protected]A. The complaints were repeatedly made to Netmeds customer care along with screen shot of message received from SBI after transaction but they refused to refund and informed to contact to respective bank. I have also contacted with the respective branch of SBI and they also informed to contact with Netmeds.
I have not received my refund still now.

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Netmeds Customer Care

from Chennai, Tamil Nadu

Verified Support

Hi Abhijit,

We are sorry for the inconvenience caused. We have sent you an email sharing the payment failure screenshot. Kindly check and revert to us.

AK@Prl's [Complaint's author] reply, Jun 19, 2020

I have repeatedly informed you that Rs.1601.40 was deducted from my account and account statement and massage received from SBI after transaction were sent to you several times.
Hence, the refund has to be released as the order declined.