Netmeds — Refunds

I placed two Orders with Netmeds and also purchased their Prime Subscription for Rs. 499 a Year on 3rd January 2022

The Expected Delivery date was 5th January 2022. However on 5th Jan 2022, the medicine was showing as being delivered from another state and post enquiring with customer services they stated they dont have stock of the medicine in Maharashtra and i will have to wait. I asked them to cancel the order and my membership and refund my money back as i was not happy with such answers and this service. They informed they cannot cancel order and i will have to refuse delivery to get a refund.

Finally, the delivery agent showed up on 7th Jan and 8th Jan for the orders. Both were refused and the same is showing up on their Tracking. The Medicines are still showing as being returned to their original destination around 10+ days after being refused and the refund has also still not being initiated.

It is now impossible for me to take the medicines. I have no other pending orders. I also hadnt opened the package and refused delivery as also mentioned in Courier Tracking. So why is the company delaying the refund and also not willing to check with the courier company why the delay in returning the medicines back to the original location.

Or is it that the medicines has been delivered back but Netmeds is purposely delaying my refund.

My Order references:-
Order ID[protected]A - Rs. 315.52
Order ID[protected]A - Rs. 146.20
Order ID - NMS[protected]AS - Rs. 499.00
Total : Rs. 960.72