[Resolved]  Netmeds — Regarding refund of online consultation

Website:

www.netmeds.com

Hello team, I paid for netmeds online consultation on 9 September 2022 at 11:08 pm. It is been 4 days that I didn't get any proper response from doctor's side whereas netmeds advertise that doctor will respond within 30 minutes. Initially I mailed them for resolution but instead of rectifying issue they abruptly changed my doctor whom I never paid for. I again mailed them to rectify this issue. They multiple times sent me same reply asking for my consultation ID which I never found on their app and web. So I asked them to find my details by using my registered mobile number or email ID. They don't even have that system also and they again sent me mail asking me for consultation ID. After multiple communication they finally asked me for my payment transactions ID to get my consultation details and told me they will forward my issue to concerned team. But instead of solving my issue that team changed my doctor again who sent me direct prescription without knowing my issue and who doesn't even know my health query. I contacted him multiple times through app but he never replied me after sending prescription. After 3 hours they again changed my doctor who never replied till now. Before taking money this netmeds guarantee you that "if you are not satisfied with the service we will refund your money." So i wrote long email to them explaining this whole issue and asked them for refund of my money. I even attached the screenshots of consultation chat section for proof. And after whole this RAMAYAN they again asked me for consultation ID. tell me what to do now?...please take action against this fraud companies who just mint the customers hard earned money and don't provide any proper service to them. Help me to get my refund from these fraudsters. Thank you.