Netmeds — Replace or refund

dipakrkm

from porbandar, Gujarat

Feb 5, 2022

Address:

ramakrishna mission. near duleep cricket school, bhojeshwar plot

Customer Name
Ramakrishna Mission
Order ID
[protected]W
Order Placed
Jan 27, 2022 11:02 AM
i ordered medicines 4 quin DF to netmeds nut instead of this drops i got 4quon DX which is totally changed molucules
i complain by email twice but not yet any responce get and phone also not going not at once
i asked them either replace products or refund me to my original payments methods
but no onr responce get yet
please please help me to solve this issuue and take any strict actions on it as you fell fit so another patients should not suffer
and also phone service should be right so that customer can call
no one can call to customer services

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Netmeds customer support has been notified about the posted complaint.

Verified Support

Feb 07, 2022

Netmeds Customer Care's response Hi Ramakrishna,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the wrong product image with the order Id.

Looking forward to your email.

Regards,
Netmeds Team!

Feb 08, 2022

Updated by dipakrkm as i got notification from consumer care i am sending wrong product image with order id which is already sent to netmeds twice
please see attachment file
thanks you
order id is :[protected]W
email is not going to as i got notification from consumer care i am sending wrong product image with order id which is already sent to netmeds twice
please see attachment file
thanks you
email is not going to which you provide email id [protected]@netmeds.com

Feb 12, 2022

Updated by dipakrkm namaste
i allready provided products image with order id
but not yet i any responce, please tell me what to do now
again i am uploding image with order id[protected]W
please give me responce and as you asked to send image on email id to [protected]@netmeds.com is not going