[Resolved] Netmeds — Return of some drugs purchased on 25.5.2022 reasoning that my Doctor stopped the drugs

T.S.Premkumar

from Madurai, Tamil Nadu

Jun 14, 2022

Address:	New No.48 Old No.29/1, Perumal Koil South Mada Street, Madurai 625001 Tamilnadu
Website:	netmeds

Order ID:[protected]A. I have ordered online some drugs and on instruction of my doctor to stop some drugs I requested return of drugs to Netmeds Customer Care. On the allocation order number 22TQY4S1315, based on OTP received (103706) to my mobile, Netmeds Delivery man Mr.Jeyabalan P (mobile: [protected]) taken delivery of following drugs on Saturday 11th June 2022 around 7.15 PM. (Drugs returned: Nebicard 5 mg-3 strips, Daztor 10 mg-2 strips, Minipress XL 30 mg-1 strip 30 tablets). No delivery slip issued. My mail to Netmeds Ticket No.[protected] not yet resolved. Payment yet to be refunded. Please arrange payment of refund to my applicable credit card from which order placed.

Was this information helpful?

No (0)

Yes (0)

Jul 17, 2022

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Jun 16, 2022

Updated by T.S.Premkumar Awaiting action on my complaint please.

Jun 16, 2022

Updated by T.S.Premkumar Copy of the mail again sent to NETMEDS today furnished below:

To: Netmeds

Ref: Ticket No.[protected] / 13.6.2022.
Order No.[protected]A/25.5.2022.

Please refer the series of communication I am doing in this regard.

I have placed return of some drugs on the instruction of my doctor stopped to take them.

On my request through Neetmeds Customer Service and Netmeds instruction only for return of drugs vide allocation order number 22TQY4S1315 and on OTP No.103706 your authorised courier person Mr.P.Jeyabalan (mobile: [protected]) have taken delivery of the drugs viz., Nebicard 5 mg - 3 Strips; Daztor 10 mg - 2 Straps ; Minipress XL 30mg - 1 Strip (30 Tablets) and delivered them to Reliance Stores, Munichalai, Kamarajar Salai, Madurai 625 009 (TN) which was also confirmed by the incharge Mr.Mohammed (Mobile:[protected].

PLEASE NOTE, SINCE THE RETURN WAS EFFECTED ON YOUR ALLOCATION NUMBER AND OTP, NO SLIP WAS GIVEN. The delivery person registered the OTP number received to my mobile Number ([protected]) which itself is the online procedure / confirmation for return delivery successfully complied.

Hence, I request you to kindly initiate applicable refund amount to my credit card from which payment was made at the earliest. I am highly disappointed, the delay shows a lethargic behaviour and worse online service of NETMED which will spoil the goodwill of NETMEDS ONLINE SERVICE.

Further delay, may pressure me to move for consumer complaints and claim loss for mental agony.

Regards,

- T.S.Prem Kumar,
Mobile:[protected]

Verified Support

Jun 16, 2022

Netmeds Customer Care's response Hi Premkumar,

Sorry for the inconvenience.

We are working on your concern regarding order[protected]A. We will surely take the necessary steps for the betterment of our services.

Looking forward to serve you in a better manner soon.

Regards,
Netmeds Team!