[Resolved] Netmeds — short supply of goods

Dr Priyavrat Thareja

from Morinda, Punjab

Address:	160036
Website:	Netmeds.com

The complaint is regarding short supply of goods. - one baidyanath neem toothpaste supplied instead of two ordered, paid for, and also showed in the accompanying challan. But the actual delivery is of one nos only.

Earlier after deleting my initial complaint m/s netmeds wrote me on 9th nov 2018
"we regret to inform you that due to a technical error, your email ticket was deleted from the system.

If you still have a pending issue concerning your netmeds order, please open a new ticket immediately so we can respond."

And. A. New ticket (# nme[protected] was assigned to my query against my relaunching of complaint sent to [protected]@ netmeds.com on 9th nov..
Cs m/s netmeds wrote resolving my issues and answering my questions are your top priority.

But all claims seem to be lofty. Because such an issue has reoccured for second time with me

Was this information helpful?

No (0)

Yes (0)

Mar 3, 2019

Complaint marked as Resolved

Netmeds customer support has been notified about the posted complaint.

Verified Support

Jan 31, 2019

Netmeds Customer Care's response Dear Dr P Thareja,

We do understand your concern in receiving a partial order. But when check on the issue we see that we have refunded the amount of the missing product in your Netmeds Wallet, which can be used on your future purchases with Netmeds.com

We have now streamlined our process to ensure such mistakes do not occur in any of your future orders with us.

Regards,
Netmeds Customer Care.