[Resolved] Netmeds — Silence on Customer Complaint / Escalation NOT being Allowed | |
Order[protected]W dt 12.04.2021 was placed on Netmeds for Supply of Three Essential Medicines ( Hypertension ). Said to have been dispatched on 13.04.2021 BUT ITEMS NOT DELIVERED SO FAR. Three mails / complaints were sent to Netmeds on 18 & 19.04.2021 but first response UNPROFESSIONAL and thereafter TOTAL Silence / No response to ESCALATION / CANCELLATION of Order & Refund. Management appears to be Adept in Hiding & troubling Customers. Due to INORDINATE DELAY, subject Medicines have been purchased from other Source. Hence I want Immediate REFUND. Was this information helpful? | |
Aug 12, 2021 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Apr 27, 2021 Netmeds Customer Care's response Hi Suman, We apologize for the trouble. Your order has been cancelled and the amount has been refunded as per your request. Kindly allow 1-9 working days for the refund to be reflected on your statement. Looking forward to serve you in a better manner soon. Regards, Netmeds Team! | |
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