[Resolved] Netmeds — unprofessional employees providing no support | |||||
Dear all, I have placer ny order of medicines on 11/11/2018 vide order no. Nms[protected]a but your company dint send my complete order. They charged me for the both the medicines but delivered only one. When i call the customer care the executive has confirmed me yes there might be some issue because of which this could have left. We will dispatch your pending order. But till today 01/12/2018 i havent got the order. Now customer care executive n his supervisor said we have nt received any order for dispatching and in anger told them to refund my money along with delivery charges. So denied to do so and wen i told them to connect my call to senior person available in the office. The supervisor name riyas with employee id net00023 said he is meeting he cannot talk This us the highly unprofessional employees co. Pany has. Was this information helpful? | |||||
Mar 8, 2019 Complaint marked as Resolved Netmeds customer support has been notified about the posted complaint. Verified Support Jan 31, 2019 Netmeds Customer Care's response Dear Rahul Arora, We do apologize for the inconvenience caused. We would like to have the Order ID number so that we can investigate in this and get the issue resolved. The above mentioned order ID is incorrect, hence requesting you to provide us with the order ID or your Registered email address so that we could pull up the order which you are talking about. Looking forward to hearing from you. Regards, Netmeds Customer Care. | |||||
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+91 72 0071 2345
No 1, Lalithapuram Street, Royapettah, Chennai, Tamil Nadu, India - 600014
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I have not received LANTUS 100IU Catridge 1X3ml - 2 Nos against Order # NMS[protected]A.
This has been reported to the Customer Care team yesterday immediately after unpacked the box. There is no response or action so far on this.
Appreciate your quick action.
Thanks & regards,
Satyanarayana
+91 [protected]