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[Resolved] Netmeds — Valid prescription rejected without specific reason
I have been ordering certain psychiatric medications from netmeds.com for years. All prescriptions have been prescribed by the same doctor and I have never had a problem with my order before. This time I submitted the same valid prescription from the same doctor for the same medication I have always ordered and the prescription was rejected, even though it meets all the requirements that customer service has told me my prescription should have. When I have called customer service I am told that my prescription is valid, but when I place my order, I receive a mail saying it is invalid. I have sent over half a dozen emails asking what part of my prescription is incomplete or invalid, but each time I receive the same.generic response that my prescription is invalid, and no reason is given. This is for the same.medication I have been ordering for years, and the prescription is exactly like the ones I have previously submitted. I'm happy to share a copy of my prescription if someone can tell me how or why exactly is my prescription invalid.
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Jul 19, 2023Complaint marked as Resolved
Netmeds customer support has been notified about the posted complaint.
Jun 13, 2023Netmeds Customer Care's response Dear Customer,
We apologize for the inconvenience caused.
Please write to us at [protected]@netmeds.com sharing the order details.
Looking forward to your email.