[Resolved]  Netmeds — Valid prescription rejected without specific reason

I have been ordering certain psychiatric medications from netmeds.com for years. All prescriptions have been prescribed by the same doctor and I have never had a problem with my order before. This time I submitted the same valid prescription from the same doctor for the same medication I have always ordered and the prescription was rejected, even though it meets all the requirements that customer service has told me my prescription should have. When I have called customer service I am told that my prescription is valid, but when I place my order, I receive a mail saying it is invalid. I have sent over half a dozen emails asking what part of my prescription is incomplete or invalid, but each time I receive the same.generic response that my prescription is invalid, and no reason is given. This is for the same.medication I have been ordering for years, and the prescription is exactly like the ones I have previously submitted. I'm happy to share a copy of my prescription if someone can tell me how or why exactly is my prescription invalid.
+1 photos
Was this information helpful?
No (0)
Yes (0)
Jul 19, 2023
Complaint marked as Resolved 
Netmeds customer support has been notified about the posted complaint.
Verified Support
Jun 13, 2023
Netmeds Customer Care's response
Dear Customer,

We apologize for the inconvenience caused.

Please write to us at [protected]@netmeds.com sharing the order details.

Looking forward to your email.

Netmeds Team!
Complaint comments 

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    By clicking Submit you agree to our Terms of Use
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    Netmeds Phone
    +91 72 0071 2345
    Netmeds Address
    No 1, Lalithapuram Street, Royapettah, Chennai, Tamil Nadu, India - 600014
    View all Netmeds contact information