Show menu
Close
FAQ FAQ Categories Categories Sign in Sign in
Close
ADVERTISEMENT

Neulife — expired product

I recently bought a rivalus iso clean whey protein from neulife official website and turns out that the protein shake is leaving small particle residue in the bottom of the glass, so i checked the bottle and turns out the product is getting expired in may, 2019. After raising the complaint with the customer support that the product has expired already, they tried to convince me over the phone and on the email that it is ok to consume as this is the product's natural character, but i have consumed this product before and this not the case. When this was not enough they are putting the blame on me that why did i open the box when its near expiring... Than i questioned that why r u guys selling expired bottles. I even shared the picture with them of the problem.
For past 5 days i've been talking with customer support person named ms saili ms pooja and head of complaint departmnt mr rishikesh. First they agreed to replace the product but now they are giving me excuses that they will get back to me on email and will see what can done. I had to threaten them i will file a case against them and will write a review against you to let people know how you harass your customers.
This is the company that promises quality and assurance but in reality just celebrity faces to sell there cheap trash. Highly unprofessional company.
My order number#110211.
ADVERTISEMENT
Complaint comments  Add a CommentShareTweet

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code

    Contact Information

    Mumbai
    Maharashtra
    India

    Complaint categoryCategory: Food
    Website:
    Add Company Information

    ADVERTISEMENT