[Resolved]  New Delhi IGI Airport — Security check point lost carry on bag

Address:

New Delhi, Delhi

After going through all the hassles at the IGI airport, I am compelled to write to you a complaint about my left luggage at Terminal 3 on Aug 03 when I left for New York with United Airlines. Starting from security people upto the airlines staff are not helpful at all.Although your web site shows a different picture. It happened like this I was flying on United Airlines to NewYork on Aug 03 dep at 11, 50 pm, I had a carry on small suit case besides my checked baggage.My carry on small suit case was stopped at security check point as it has a brand new sealed SINGER sewing machine in it, The flight was about to leave in 10 min as I got my seat at the last min, I rushed through customs immigration, and security check, I was forced to leave my suit case at security check point, as checkin counters were closed and I coudnt not check it it but I requested the security officer on duty that I will request the airline to gate check but they didn't not let me take it. Security supervisor told me that leave it here we will send it to lost and found and you can claim it in 90 days from OLd Udaan Bhavan where the lost and found deptt. is located. Upon reaching Toronto via New York I contacted your customer service at airport they could not provide me any help, then I contacted United they also coudn't not help as the carry on suit was not a checked bag(according to them), then I contacted Today your lost and found deptt at IGI on 5th aug I was told the staff is on lunch while it was 4 pm in India .Now today Aug 12 I called Old Udaan Bhavan lost and found deptt.they surprised me more by telling that nothing was sent to us on 3rd or 4th Aug.from airport. I myself checked your web site on 4th that there is a carry on suitcase bag reported in Lost and Found registered on your web site on 4th.My suit case had a name tag on it and it was locked with a small lock but seems that that there is someone who has stolen by bag and no one is faithful enough to correctly and properly help me.I also wrote an e mail to Lost property.dial @gmrgroup.in, on aug 5th but no one has responded May I please request you to kindly help me in this matter. I am attaching my BOARDING PASS, MY BUSINESS CARD attached to the suit case and PICTURE of suit case but the colour of the suitcase is ALMOND BROWN.My e mail [protected]@yahoo.com