New India Assurance — Claim not processed

Claim registered and all documents submitted more than a months back. Requirement being triggered and are unnecessary. When called up the new India assurance office, officer named Mr Deepak states that how come your surgery is charged so much. I am a customer and not a doctor to say and understand the cost. All details of the bills are submitted and clear details are provided. This is unnecessary ways of troubling a customer. I am old and working hard. Dur to complaints had to undergo surgery it's was not timepass.
I need my claim processed and decided with all due amount being reimbursed else will have to go legal ways.

Policy details
CP-TMGHPL:
TPA GOOD HEALTH INSURANCE TPA Ref Claim#[protected] / Insurer Claim No# TP[protected] for the Policy no#[protected].

Regards
Mr Jayant Panchal
Unhappy customer