New India Assurance Customer Care
The New India Assurance Co. Ltd.
Customer satisfaction rating: 3%
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COMPLAINTS

New India Assurance Customer Care

The New India Assurance Co. Ltd.

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Address
87, M.G. Road, Fort
Mumbai
Mumbai City District
Maharashtra
India - 400001

Customer Care Phone Numbers and Contacts

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137
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Customer satisfaction rating
3%
Complaints
548
Pending
0
Resolved
14
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

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New India Assurance Complaints & Reviews

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New India Assurance — car insurance policy claim

 Mjrosh on Oct 24, 2019
Our car registered under my father's name was stolen from workshop and we immediately registered complaint for the same in the nearby office of new india assurance. My father was expired 4 months prior to the incident and car was still in his name. We informed the same to the concerned employee in the office and all relevant documents were submitted along with the claim application. As the theft case was under investigation by kerala police, the final report was not obtained. We were been following up the case for past one and half year and last month we got final report. When we went to submit...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — delay in do for cashless policy

 Lokendra Panday on Oct 21, 2019
Dear team,

I have given my car mp19 cb 8696 for claim car has already repaired confirmed by service before 5 days but till date nia satna branch has not provided do sothat i can take my car.
As i confirmed from maruti service centre they said that car already prepared but waiting for nia do approval.
I have taken cashless policy then why such type of issue???
My claim no is.[protected]

Your urgent revert is required.

Thanks and regards
Lokendra panday
Mo:[protected]...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — car policy termination and refund

 NaveenkumarSuramaniam on Oct 18, 2019
Dear Sir/Madam,
I bought a car insurance from New India Assurance in policy bazaar website. I bought the policy for the used car which has lot of complaints and I returned the car to same owner within one day. Hardly I owned this car for only one day. I bought this police on the same day. After a month I remember this policy and dropped a email to New India Assurance Company for policy termination and refund. I was asked to send the new policy to terminate my existing policy but I wrote back my situation. then they asked me the RC copy of the car to terminate the policy. So I sent the RC...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

New India Assurance — services provide by employee

 Mohan gahlot on Oct 17, 2019
‌sir my name is abhishek i bought cb hornet 160r cbs base 4 by shubham sai honda in year 2017 they wrongly calculate my bike value 79920. Second year ur agent miscalculate that amount again as 60844 against policy no[protected] then now 3rd time i go my nearest branch & tell them whole thing after half hour conversation they say we are not able to undo your loss but we give you 58888 value o[censored]r vehicle and in add-on cover we provide you return to invoice with this cover you get your exshowroom price in case of theft or loss of fire by this we cover your loss then they make my new policy...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — online renewal of policy unsuccessful but payment is successful

 bhavnaec1038 on Oct 14, 2019
I am bhavna singh, while renewing my motor policy
Yesterday against quote no.[protected]
And order id prtl4083692 my account got debited with rs.16246.00 but i didnt got the policy document.
I need to renew it urgently before due date.

Kindly help at the earliest since due date of renewal is 16.10.2019.
The showroom guys are constantly to renew through which i do not wish....
Complaint comments  Read comments Complaint category Insurance

New India Assurance — payment not received

 prem bahadur on Oct 7, 2019
Manipal hospitals, vijayawada has'nt received payment for treatment of mr. Sambasiva rao. Ch policy#: 990000341704000000082. Treatment done during june'18 to aug'18 worth rs.6, 00, 000/-.

No reply from e-meditek or from new india. As this is a corporate policy and after various follow up to cboii large broking office mumbai there was no response from their end.

Request to sort this issue immediately....
Complaint comments  Read comments Complaint category Hospitals

New India Assurance — arbitrary settlement of motor claim

 M M Ahuja on Sep 30, 2019
2019 09 30
The grievance cell.
The new india assurance co ltd,
Head office,
87, fort mumbai.

Re: pending claim of vehicle no hr 26 a 2079 insured vide policy number[protected], insured - mr vijay vig, surveyor-mr g. S. Maurya

Sir,

The claim for the captioned vehicle is pending since 15.4.19. It is a claim of self ignition.

The insured is suffering from cancer and is in mumbai with his son. The stationed vehicle caught fire of its own. The fire in the vehicle was doused by the neighbors. The claim...
Complaint comments  Read comments [1]Complaint category Cars, Vans & SUVs

The New India Assurance Company Ltd — late delivery

 Jyothi Sandeep on Sep 29, 2019
Sir, as i transferred from bangalore to hyderabad, we choose vrl, they told within one day they will deliver the goods as because bangalore to hyderabad is 8 hours only. They told they will give tracking number for tracking after three days also it is showing in transit.. Is it really take more than 3 days from bangalore to hyderabad??? Many times i called them, i have been told that you can track with tracking number. I really frustrated about this service. Don't go and choose vrl packers....
Complaint comments  Read comments Complaint category Employers

New India Assurance — insurance claim for theft of 2 wheeler

 [email protected] on Sep 16, 2019
Insurance claim of Theft of your Suzuki Access MH-02/CM-5503 on 18/11/2014.

Its been 5 years we are struggling between so many authorities and finally all the documentation has been completed as per your requirement on[protected] and receipt of the same has been acknowledged from RO office.

Since last 8 months we have been in touch with the concern person at the branch vide phone also for the status of refund but no satisfactory response is being received.

Now we came to know that the documents submitted by us has been lost in transit during courier...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — refund of mediclaim amount

 mangrulkarrv on Sep 15, 2019
The new india assurance co ltd
Karve road pune
Dear sir,

I and my wife have been your mediclaim policy holders for last 30 years..
I alongwith my wife go abroad every year.
While going abroad we take your overseas policy always.
Till last year, after we return from foreign country we used to submit letter to your karve road office for the refund of domestic mediclaim policy proportionate to the period we were out of country.
We used to get refund & was credited to our bank account directly.
This year also we were in usa from 13/6/2019...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — policy renewal

 Ashwani Sardana on Sep 8, 2019
Dear sir/madam,

My wife got renewed an insurance policy (Copy attached) for tvs jupiter. As per policy cover, the premium paid is rs. 970/-, but the agent charged rs. 1, 050/- from her. On asking the amount of difference, he said that the difference amount is charged as late fee. Please look into the matter and let me know about the same....
Complaint comments  Read comments Complaint category Insurance

New India Assurance — loss of rice under marine policy no. 31130021180200000125.

 shreevardhman foodsindia on Aug 30, 2019
Dear sir,
We send one consignment of rice to m/s maa laxmi bhandar, badkulla, teharpur, nadia (Wb) cost rs.23, 15, 313.00 vide invoice no. Sv/19-20/050 dated 27 april 2019 and lorry no. Up84t5518, but due to falling rain in that area the rice were damaged. Survey was done by protocol insurance surveyors and loss assessors pvt. Ltd. Noida, in his proceedings they sold our rice in e-auction in only rs.11, 35, 485.00 and send their claim report to insurance co.in this report they assess balance amount of claim only for rs.192, 709.00, when we inquire about this short amount they asked that...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — claim being rejected after submitting all required documents

 Neville Dcunha on Aug 30, 2019
Hi there,

I have submitted my claim documents to my agent at the start of june 2019 and till date he was giving me a run around stating that he would get back everyday for 3 months and now said that it got declined.
I was admitted in the hospital and being treated for lower back pain and after providing valid documents with all hospital bills from a renowned hospital, he just ends up saying that the claim is rejected.
The agent does not have a sense o[censored]rgency to look into matters and gave my parents false promises of it being resolved and after 3 months said it got...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — payment on hold

 pali12 on Aug 22, 2019
Dear team,
For the last 4 months, my payment has been on hold, while i have submitted all the documents and accident photos and videos but now they are asking for a badge. During the insurance, no one gave me a guide and even the insurance company does not have an idea from the end.
One day they told me that there is no need for a badge because my car's accident took place in faridabad. But now they called and said that my insurance will not be cleared unless i submit the badge.
I am getting insurance from new india from the very starting, and since i trust your organization...
Complaint comments  Read comments [1]Complaint category Cars, Parts & Vehicles

New India Assurance — pending claim status

 Mridul Tandon on Aug 19, 2019
Hello,
Its been more than 2 months since i had a claim on policy.
I got my policy from lucknow, uttar pradesh and i registered my claim from dehradun, uttarakhand.
I have called hundred of times but both offices are blaming each other for my pending claim instead of doing their job.
I am really disappointed in the service which has provided to me till now.
Policy no:[protected]...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

New India Assurance — refund pending - car insurance

 tremorshyam on Aug 10, 2019
I purchased a car insurance for 11875 and cancelled on the same day and was promised for refund in 14 days. However it has been more than 2.5months now and i have not received my refund.

Policy bazaar says refund is pending from bank side. But what is the issue no one knows and are not ready to answer.
All i get is an email with approximate date and that date gets pushed to next 10 days every time...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — demanding extra money for correction in car insurance policy

 Indiagainstcorruption on Aug 8, 2019
I had applied for a comprehensive car insurance policy from new india assurance for my wagon r (Maruti) (2008 model). The insurance agent, ms mrinalini ahuja, intently wrote "car make" as hyundai/accent instead of maruti. When asked her to make the necessary corrections, she is asking me extra money for making correction and says that since the insurance company has a tie up with maruti, the system does not allow us to change the company name. My car insured value is 73000/-, year of manufacture is 2008. So for a 11year old vehicle with 20%ncb, they are charging me 12000/- and they are not ready...
Complaint comments  Read comments Complaint category Auto Insurance & Loan

New India Assurance — claim still not received for scooter

 Prashant sehrawat007 on Jul 31, 2019
Its been over a year and i have still not recieved claim for my scooter activa 125 with policy number ([protected])
I took the claim in march, 2018 and the payment was paid my me only. They asked me to give bank details dor it but then no claim was maid from there side.
Mr jiwan agarwal was appointed for the claim but no response has come from there side also.
I would be very grateful if you look into my compalin and give me the best response asap.
Regards
Prashant sehrawat...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

New India Assurance — motorcycle claim

 Sahil Bin Sadique on Jul 30, 2019
I had requested my calim and submitted papers on 9th of july but still there is no response from your team, i had called many times to the office but no one is picking the phone, is this the way you treat your customer, i need this problem to be solved as soon as possible, this is the 1st time iam requesting a claim, there is no other accident history...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — incorrect policy issued during renewal

 [email protected] on Jul 29, 2019
Policy no[protected] has been issued wrongly in favour of hero honda motorcycle reg no mp20kn6708..

The correct vehicle name is honda activa with reg no mp20se6708.
While renewal of policy on 28/07/19 all the informationlike old policy no, validity of insurane etc have been
Given correctly by me.

Please reissue correct policy in favour of reg no mp20se6708

K s nàndra
879/a gupteshwar ward
Nrar mahanadda jabalpur mp...
Complaint comments  Read comments Complaint category Insurance

Recently Discussed

7 days ago
New India Assurance
car insurance policy claim
New India Assurance
insurance claim for theft of 2 wheeler
New India Assurance
arbitrary settlement of motor claim
New India Assurance
loss of rice under marine policy no. 31130021180200000125.
New India Assurance
payment on hold

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