New India Assurance Customer Care
The New India Assurance Co. Ltd.
Customer satisfaction rating: 2%
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New India Assurance Customer Care

The New India Assurance Co. Ltd.

87, M.G. Road, Fort
Mumbai City District
India - 400001

Customer Care Phone Numbers and Contacts


Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

New India Assurance related photos (82)

New India Assurance Complaints & Reviews

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New India Assurance — claim repudiated

 9837403932 on May 13, 2019
I am munindra kumar gupta, employee of l. I. C. Hathras district. I had my right eye catract operation by dr. Prakash in agra. I submitted all the operation related bills and copies at lic office to process my mediclaim.
Also, i have sent my claim letter to nic and bima lokpal to address my concerns. Yet i didn't get my mediclaim for my right eye catract operation.
My serial no. Is 226119 and policy no is[protected].
Kindly, look into the matter positively and help me to get my mediclaim as soon as possible.

I have escalated this issue several times...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — complaint against rajiv kumar gupta

 Rajat-299 on May 6, 2019
I have complaint against one of ur employ named rajiv kumar gupta. Code name (Niaag[protected]
He is from from pathankot branch
I have to transfer my assurence of my car and when ever i call him he is very agressive with us and uses abbusive language and dosenot deal with us and always saying that we have done assurence once now its not our headache now dont contact me using very bad language and not taking the responsibility of the assurence which he had done

I am not going to do anything i dont have time
I have cruze ltz
I felt very bad with the dealing...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — claim amount sanctioned is very low

 Anil G Shiwankar on May 6, 2019
My car regn no. Mp09cl9105 got damaged about 2 months ago at jalna, maharashtra and claim was submitted to new india assurance jalna office, giving prior estimate of repairing & all documents were submitted about 1 1/2 months ago. The amount sanctioned is rs 3500 which is very low against the actual cost of rs 6550 approx spend for denting & painting work & bumper replacement. The surveyor who attended is mr nakade who was invited by jalna office for inspection before & after repairs.. This is injustice done by mr nakade while computing the amount spent for repairs as cost of new spares does not...
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

The New India Assurance Company Limited — regarding rejection of mediclaim case - the case of genetic disorders & stem cell implantation / surgery not covered under mediclaim policy

 strathwa on May 2, 2019
Sub : claim file no.[protected] patient : krishna rathwa under policy

R/sir, madam

With ref. To above subject & policy no., i have whole family mediclaim policy. I have applied mediclaim case to company as my daughter krishna rathwa was admitted in hospital. The new india assurance has rejected the mediclaim case in respect of krishna rathwa mentioning that the case of genetic disorders & stem cell implantation / surgery not covered under this policy as per terms & condition clause no. 4.4.16.

Respected sir, it...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — unprofessionalism [Resolved]

 student123456789s on May 1, 2019
I had take an overseas Mediclaim policy for travel to Spain from 10/01/2019 to 10/06/2019. But I had cancelled my trip and hence requested the insurance officer for a refund which was before even the starting date. I had submitted all the documents they asked for.

It has been 4 months and still the refund has not been processed. They don't reply to mails and give false excuses for the delay.

Please reply to the above matter....
Complaint comments  Read comments Complaint category Insurance

New India Assurance — non settlement of medical insurance claim

 Santosh Rautpatil on Apr 18, 2019
Dear sir,

I am very regretted to write that myself and other 5 members have been covered under medical insurance policy with new india assurance company through my employer jsw infrastructure ltd. My number id is [protected].

I had made an insurance claim in october 2019 to new india assurance company (Copy attached) and i have taken contentious follow up for the same, on which i am not getting any response from tpa mediassist or new india assurance.

I would like to bring in your notice that policy premium towards my parent under the same policy is being...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — to re-enroll a beneficiary with mediassist

 Ushankar1982 on Apr 13, 2019
Dear mediassist,
My mother's name from beneficiary list got deleted by mistake from ultimatix (Tcs system).
I want to re-add my mother's name now. But i am getting the below message when trying to re add her name.

"insurance is to cover risk and subject to continuity of coverage. Once there is a break in coverage, the policy/coverage is ceased permanently.
We see that the selected beneficiary was deleted on 19-april-18 with reason" (Coverage not required in future)"and since there is a break in coverage,
Details for the mentioned beneficiary has been...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — insurance claim against stolen bike

 shambhoo nath mishra on Apr 6, 2019
1. My bike registration No DL5SBX2391 under insurance of New India Insurance company vide Insurance No[protected] dt 29 Dec 2017 has been stolen on 05 Nov 2018 and claim for the same has been submitted to the company through surveyor.

2. Till to date, neither the insurance company passed claim nor any information to this effect has been given to the bike owner.

3. Request to provide compensation of loss of bike at the earliest....
Complaint comments  Read comments Complaint category Insurance

New India Assurance — :- (), |

 Abdul Pakhowal on Mar 29, 2019
सेवा में
माननीय अध्यक्ष साहिब जी
New india assurance building,
87, m g road, fort, mumbai
Maharashtra 400001

विषय:- रद्द (कैंसिल) की गई, कार पालिसी का पैसा बताये गए समय में वापिस न कीये जाने पर|

श्री मान जी,
निवेदन है के मैं अब्दुल सत्तार पुत्र श्री अब्दुल...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — bike got stolen/need help to claim insurance

 srik prakash on Mar 25, 2019
Respected Authority,

As my byke got stolen on 23-Mar-2019 at ambattur chennai.I have registered a complaint at ambattur estate police station and have received the CSR copy.

I have attached the RC, Insurance Copy & CSR Copy for your reference.

Request you to kindly support in processing the insurance claim.

Vehicle Make- Bajaj Pulsar 150
Colour - KHI Black
Vehicle Number- TN 13 J 3539
Insurance Policy Number-

Waiting for your further Guidance.

Complaint comments  Read comments Complaint category Insurance

New India Assurance — my claim is rejected by your company after giving all documents

 A K Lonkar on Mar 23, 2019
We had submitted our claim with all required documents on 17.01.2019, 7.02.2019 & 25.02.2019. Still 1 claim form is not submitted, because we had not received my previous amount. Your company was asking the documents which were already submitted to you, still not ready to settle my claims. Last so many years i am paying your yearly amount in time, but no use. I had personally visited your office 2 times, but no result. So i request you please do it earliest.
Please contact me on my no. [protected]. Email id :- [email protected]

All documents scan copies are ready, how to...
Complaint comments  Read comments Complaint category Health & Life Insurance

New India Assurance — claim not settled, even not registered

 Phatan Mohammed on Mar 20, 2019
I am p abdul razak my car insurance policy number[protected].
On 21st january 2019 claimed for car damage the job is done from mgb ford anantapur on 11th feb, and from the anantapur office 'new india assurance' side instead of settling the claim here they have forwarded the file to chennai untill today claim has not settled yet, when contact chennai they said the file is sent to vijayawada, so i request you to plz settle the claim.
One complaint more during surveyors vist for car inspection mr vijaya kumar approached for bribe indirectly. I dint paid but from other he took...
Complaint comments  Read comments [1]Complaint category Auto Insurance & Loan

New India Assurance — delay in submission of survey report and settlement

 Sujith.P.S on Mar 17, 2019
Vehicle reference no. Kl-30-e-8883 innova crysta..
Insurance no.[protected] new india assurance co full cover
Name of the registered owner. Surendran p. K. (Father)

I had met with 2 accident on the same day at different locations in 21st march 2018. And submitted the claim (Claim form it was mentioned only one because damage was on same place) at kayamkulam new india assurance office. As per their instruction after repair at kayamkulam toyota-nippon submitted all the bills for refund approx rs.150, 000/-. But several times contacted to the surveyor...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — senior citizen insurance claim rejected

 harshal82 on Mar 12, 2019
My dad got admitted on 9/3/2019 into deenanath mangeshkar hospital, erandwane, pune, for paralysis one right leg. Due to blood clot in brain.

New india assurance rejected the claim on 12/3/2019 for unspecified reason.

In claim rejection they havnt mentioned any details about the rejection.

We have new india assurance since 2004.

Policy no: 111700/34/18/95/00008141
Mdid no: mdi5-[protected]
Ccn number : mdi4773781...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — regarding pending claim of my vehicle

 M L Sardana on Mar 8, 2019
Claim for vehicle no. Hr-06m-9111 vide policy number[protected] is still pending whereas it has been filed in the month of august 2018,. This claim is for the total loss of the vehicle. Survey report already submitted. I could not understand as to why it is still pending whereas all the required documents already been submitted. I have also contacted to the officials of branch and also in the area office situated at karnal but all in vain....
Complaint comments  Read comments Complaint category Cars, Vans & SUVs

New India Assurance — pb11cp1489

 Kaur Bal on Feb 25, 2019
Dear sir
As per policy i had taken claim regarding the road accident stuck on 12/12/2018 last year in shahpura jaipur. After that i had took the truck from jaipur to karan automobiles at kond karnal haryana in 13/12/2018. The company suryor comes and clicks photos and hand over to suryor ashish ashu. And they deal after 20days and work on it after passed one month. When we go to the ofce or insurance company they said we can work in progress give some time. But now that time still it is not prepared and mr rambir and insurance company employee kuldeep never know is policy cashless or what...
Complaint comments  Read comments [1]Complaint category Insurance

New India Assurance — complaint against mr sandeep pruthi surveyor and loss assessor lic no

 Js gulia on Feb 22, 2019
Dear sir/madam,
Myself is gm service dd motors wazirpur and want to submit complaint against mr sandeep pruthi sla at new india assurance co. He uses abusive language to my staff and me. Whereas matter belongs to the branch. Once vehicle is declared as total loss, it is the concern of surveyor and customer. Dealer repairer has no concern about salvage. As repairer dealer, we have to reconcile our parking and misc charges and for that decision is of dealer. Surveyor and insurer has no concern with this. He use abusive language to us for selling the salvage by their branch for which we are...
Complaint comments  Read comments Complaint category Other

New India Assurance — surveyor is not visiting volkswagen company for survey of my car

 aryan_8299 on Feb 20, 2019
Please send your surveyor for surveying my vehicle. Volkswagen company has already sent you people a mail but no action has been taken from your side.
Just make it as soon as possible.
My policy no. Is[protected]
My contact no. Is [protected]
I want you people to make it fast its already late.
Thank you i hope you people will see towars my problem and take actions for the same....
Complaint comments  Read comments Complaint category Insurance

The New India Assurance — claim for motor vehicle insurance

 [email protected] on Feb 15, 2019
Please find some details below regarding my car insurance policy:

Insurance no: ([protected])
Car registration no:rj-01-cc-2384

I am going to breif the incident.

I had an accident on 22 december 2018 on delhi jaipur highway near kotputli with a trailer. My car was damaged from front, roof, back and also gates. We gave car to workshop (Prem motors, jaipur) on 23rd december 2018.

A surveyor (Mr. M. Kumar) was appointed to survey my car. On december end he has given a estimation of 2-2.25 lacs to my family.
So workshop...
Complaint comments  Read comments Complaint category Insurance

New India Assurance — unethical behaviour of mr. dinesh malviya (prob. aod)

 anidh74 on Feb 15, 2019
Dear sir,
I am anidh dwivedi working as an agent of nia since 18 years and doing my work seriously & sincerely, but in past few mounts mr. Dinesh malviya in association with other staff members abusing me and using mal language for me and criticizing & passing comments in presence of customers and staff members and misbehaving with me in presence of female staff also and i had reported all this to the higher officials also but there is no change in their behaviour instead they were get courage to do so....
Complaint comments  Read comments [2]Complaint category Law & Civil Rights

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