New India Assurance — claim not reimbursed after 2 months of being passed

Shameena.maths

Address:

Faridabad, Haryana, 121001

This is regarding claim submitted under policy no.[protected] of alishba ahmed. I have not received the claim amount yet although all the necessary documents have been submitted on 17/08/2019 and claim status is showing passed since 2.5 months. When i enquired with raksha tpa 1 month ago they replied that a technical error is there. Again last week, i followed up with them. I got the same reply.
I fail to understand what type of technical error can be there which is unresolved in 1 month in this era of technology. It is clear that i am being made to wait unnecessarily for the payment of my claim. Also the coverage of the sum assured amount has been decreased while i have not yet received any payment. Kindly lodge my grievance and do the needful.
This is not expected of a company which is leader in insurance sector at national level. I have been your customer for more than 8 years. I hope you will value our association and act accordingly in your customer's interests.
Regards.

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Comments

mehta rajiv

from Delhi, Delhi

All the public and private insurance companies for vehicle or medical or other insurance make lots of promises while offering policy and record conversation between their executives and customer but after taking policy or at time of any claim ask to refer to policy document wherein many contrary things as compared to what was told at time of taking policy are mentioned The customer acts in good faith and does not record anything which ultimately goes against him .The insurance companies have got time line of 2-4 days and even more for replying and the purpose of any emergency by customer is defeated .They should be directed to respond to customers on same day and should be made accountable when some claim is made .IRDA should take necessary steps in this regard to protect interest of customers