New India Assurance — less reimbursement and unruly behaviour of management

Address:Bareilly, Uttar Pradesh, 243122
Website:New India assurance company ltd.

I have opt for zero dept i for my ford ecosport up 25 cc 7299. I had a minor accident for which i claimed for rs. 64424.00, instead of getting full amount i received only rs. 55037.00.
And when i complaint about it online the concerned manager got angry and talked very rudely as if he is reimbursing the amount he is doing some special favour to me. It is also to be noticed that i asked for the surveyor report, for which surveyor was ready to provide me at my office but after repeated calls he didn't furnished it.
Now the manager is asking me to come to the office to see the files.
I would like to know that..
Why i can't get the reports on my mail?
Why do i need to visit the office?
And what is the use of going for zero depreciation insurance if i get only 85% of the claim?
I hope some resolution asap.
Regards
Mamta
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    87, M.G. Road, Fort, Mumbai, Maharashtra, India - 400001
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