New India Assurance — mediclaim insurance - new india assurance

Address:	Chennai, Tamil Nadu, 600126
Website:	[email protected]

My family is under cover of mediclaim policy more than 10 years. My daughter priyadharshini suffered from eyesight deficiency of -6 had to undergo lazik surgery at agarwal hospital chennai. I asked pre authorisation but it was denied for cashless hopitalisation but they mentioned in the mail that the expenditure can be reimbursed after submitting the original bills.
I did it and was waiting for reimburement but they didnt respond for 3 months.
Today they returned my paper saying that the claim was not honoured as the deficiency is -6 and it would have been accepted if it was -7.
I couldnt accept the logical in this.
They would have mentioned at the time of my first intimation to them
I have been told by co patient new india accepted -6 in other case and no responsible person explained me in rightway. And i feel some fishy in their scrutnising the case. I need the right justice from the appropriate panel.