New India Assurance — non-receipt of hard copy of original car insurance policy and premium paid receipt

Address:	Mumbai City, Maharashtra
Website:	web.newindia.co.in

Renewed motor policy no.[protected]

The above policy has been issued by new india assurance on online payment if renewal premium on 22.10.2017

Despite writing several emails requesting for hard copy of the above original car insurance policy and premium paid receipt, till date i have not received the same
The emails exchanged are as follows:
Ravi navada
22 nov (13 days ago)

"to bss11


On 16 nov 2017 12:08,"ravi navada"wrote:
Shameful and pathetic inaction from new india

I have still not recd the hard copy of the policy and receipt despite reminders.

Infact twice i have been fined rs. 1, 000/- each time by the rto for not having the originals.
Who will reimburse the fines to me?
And is there and chance of getting the original hard copy?
Should i report/ take up the matter with the insurance ombudsman?

Navada

On 9 november 2017 at 11:33, tech support wrote:
Dear team,

Kindly look into the below mail and provide hard copy to the customer.

Ticket# inc[protected]

Thanks & regards,
Mp
Portal support
Mumbai ho
New india assurance.
_
From: ravi navada [[protected]@gmail.com]
Sent: thursday, november 09, 2017 11:28 am
To: tech support
Subject: re: mp: renewal policy ticket# inc[protected]
It is almost 14 day's from issue of the policy.
Does it mean it will take 15 more days from today's email.?
Pl clarify

Regards

Navada

On 9 november 2017 at 11:05, tech support wrote:
Dear sir,

Please note that, the hard copy of your policy documents will be sent within 10-15 working days at your registered mailing address.in case of any unforeseen circumstances you do not receive the hard copy, request you to write a mail to the branch office nia. [protected]@newindia.co.in (Where xxxxxx is the first 6 digits of your policy number) and [protected]@newindia.co.in (Where xx is the first two digit of your policy number) for the same mentioning the policy number for further assistance.

Ticket# inc[protected]

Thanks & regards,
Mp
Portal support
Mumbai ho
New india assurance.
_
From: ravi navada [[protected]@gmail.com]
Sent: wednesday, november 08, 2017 9:46 pm
To: tech support
Subject: re: mp: renewal policy ticket# inc[protected]
I have still not received the hard copy of the renewed insurance policy and premium paid receipt.

On 24 oct 2017 12:00,"tech support"wrote:
Dear sir,

Please find the below renewed policy details:

Renewed policy no:[protected]
Renewed quote no: [protected]
Customer id: 3d10489217
Policy expiry: 23/10/2018

Request you to download policy soft copies from portal following the below steps:

1) register on https://web.newindia.co.in (Skip of already a registered user)
2) please login after successful registration and please change your password.
3) under policies tab, click on link my policies.
4) enter policy number[protected] and the policyholder /customer id 3d10489217
5) on submitting your policy will be linked.
6) go back to policies tab. There you will see the linked policy
7) next to the policy number on the right hand side, the icon of an eye is available under action to view the policy details
8) you can then download the documents.

The hard copy of your policy documents will be sent within 10-15 working days at your registered mailing address.in case of any unforeseen circumstances you do not receive the hard copy, request you to write a mail to the branch office - nia. [protected]@newindia.co.in for the same. (Xxxxxx are the first six digits of your policy) mentioning the policy number for further assistance.

If you face any error then please provide us error screenshot so that we can assist you better.

*customer feedback via mail is important for us.. Please let us know your overall experience with us.

Have a wonderful day.

Ticket# inc[protected]

Thanks & regards,
Mp
Portal support
Mumbai ho
New india assurance.
_
From: ravi navada [[protected]@gmail.com]
Sent: monday, october 23, 2017 2:32 pm
To: tech support
Subject: fwd: renewal policy

Reply still awaited

— forwarded message —
From: navada
Date: 23 october 2017 at 11:51
Subject: renewal policy
To: tech. [protected]@newindia.co.in
Cc: [protected]@gmail.com

Re: renewed motor policy no.[protected]

Please forward me urgently by courier the original policy document and the premium paid receipt which has been renewed yesterday i. E.22.10.2010 by payment of the renewal premium amount online since my earlier policy is maturing today 23.10.2017"

Navada

Kindly arrange to do the needful under advice to me

Regards,

Navada