New India Assurance — non settlement of a claim

Address:

Kutch, Gujarat, 370230

1) Insured : Harish Processors Pvt Ltd
Policy No :[protected]’
Date of loss :[protected]
Claim amount : Rs. 2, 35, 09, 514/-

2) Insured : Harish Processors Pvt Ltd
Policy No :[protected]’
Date of loss :[protected]
Claim amount : Rs. 32, 05, 869/-

Documents for claim intimated in policy given numbers are submitted many time before, even surveyor too had submitted his assessment report to insurance company, but still the claim is pending.
The claim is a fire claim entire query are cleared, even FSL report is too submitte(as attached), but no body is answering properly.