Newu.in — issue with purchased product exchange

Address:

Gurgaon, Haryana, 122018

Hi,

I am a regular customer at newu shop in sapphire mall, sector 49, gurgaon.
This is the first time i have faced such an issue with your product and your manager at the shop.
Your sales girl advertised a maybelline lipstick of around rs 650 to me, the exact words she said were "mam you are so fair, you go in for this colour, this colour will definitely suit you", without even trying the lipstick, i went ahead and purchased it. Now when i went back home and opened it, i did not liked the colour at all... And hence did not even used it once.

Now when yesterday, i came to your newu sapphire store to return this product, your manager said a straight "no" to exchange the product as he said that the seal was open.
Infact he defended the sales girl who had sold me the lipstick without even trying it. He also checked the cctv for that day to prove me wrong that i was lying and that i had tested the product before buying it.

But the fact is that i asked your sales girl to show me some nude lipsticks, she showed me a few testers but finally recommended me this lipstick that this will definitely suit on your face, go for it.

Your manager misbehaved with me and refused to initiate the exchange.
This is just not acceptable to me. Am i fraud?? Will i do this for just rs. 650??

I am a regular customer at your shop and always do shopping of 3-4k, yesterday also i shopped for 3700 rs.. Still i am facing such embarassment.

Looking at this behaviour of your with your customers, i feel you should shutdown your shop and chuck out such staff and managers coz its not going to work like this for too long.

You really need to learn to respect and trust your customers inorder to retain your customers and be in this business.

As far as i am concerned, after this episode, i am not going to come to your shop, neither i am going to recommend this shop to anyone.