Nexa — Non delivery of Baleno

Address:

New Delhi, Delhi, 110075

We had booked a Baleno, Alpha Petrol, Granite Gray on the 31st of Oct 2015 vide Receipt No 15001120/ Order invoice No: SOB15000764 The model details on the receipt was all wrong as the color mentioned in that was Premium Silver when we had booked for Granite Grey Mr Nitin of the above mentioned showroom had taken the booking and had assured us that the car would be delivered in three days time. Ten days later when we visited the showroom we were assured that there is a lot coming on 12th of November, 2015 and we would get our vehicle then.12th came and went and no news from Nexa, Magic Auto Today when we spoke to one Mr Vivek who in a very high handed manner said that we are placing the order today and will see when the vehicle comes and that you will be duly informed. When we told him about the earlier conversation with Mr Nitin this is what we were told, "I don't know what Nitin said. He has left and this is it. We are placing the order today" Is this the type of behavior we are to expect from Nexa showrooms? We have never had such issues from D D Motors ever from where we had been dealing since Maruti 800, then an Esteem and then a Swift. Sincerely hope that Maruti will take care of my complaint at the earliest and my vehicle is delivered ASAP.