NHAI — Fastag issue

Address:

Village VPO Gudha Tehsil Ladwa

Hi Sir,
I have bought a 2nd hand car from Karnal. Now car has been transferred on my name. I have the RC document. The first owner has left the county and I am unable to contact him. I called coustomer care they are saying that first owner need to close his fast tag records first then I can buy a new fast tag. I am paying double toll on every toll everyday. Not getting any postive response from NHAI. Please help me Sir. Please.
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