On 8th Feb, 3:50pm I was passing through KM34.624 in NH16. (Monguli plaza). My fastag was recognised with a wrong vehicle no (as I was told). Therefore I was asked to pay by cash with a double penalty. After the payment I got a sms from bank that amount has been debited. It means I paid three times of the actual amount. Spoke to my bank (ICICI), as understood, they will just refund the amount what has been deducted from my bank as follows:
Dear Customer, ICICI Bank FASTag linked vehicle no. OD05L1023 has been debited with Rs 120.00 on[protected]:15:57 for toll charges with trip number[protected] at Manguli Toll Plaza Plaza on[protected]:54:02. Avl. bal. is Rs 45.00. Call [protected] in case of dispute.
Whom to complaint for refund and how to get refund
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