NIIT — NIIT Kothrud Center - Pune, Did Not started the Course, Not refunding Fees

Address:

Pune, Maharashtra

Dear Sir/Madam I am writing to officially register a complaint against the NIIT Kothrud - Pune Centre for not starting the course on time, continuous absence and unprofessional attitude of the teaching staff & Centre Head and They are also not agreeing to refund my Course fees I am describing my ordeal and behaviour of the NIIT Kothrud Staff and Centre Head below; MON 12 Jan 2015 - I approached NIIT Center in Kothrud Pune for a course in HTML 5 after calling up and securing an appointment with the NIIT Customer Care. The counsellor at the center Ms. Meghana told me that they dont have an immediate batch ad that they would start a new batch on 22 Jan 15, I was looking to join a batch that would start at the earliest. So I did not register on 12th Jan (for the 22 Jan batch) and went back home (leaving my contact details in the enquiry form) FRI 16 Jan 2015 - I got a call from another counsellor (as Ms. Meghana was on leave) from the same NIIT Kothrud Center saying that they had started the HTML 5 course on Wednesday 15th Jan (a day earlier) and asked me to join the batch saying that they will cover up the missed lessons in the next class that was due on Saturday 17th Jan. Thus I paid them the full fees in cash advance of Rs 7600 the same day on the assurance that the next class was scheduled on 17th Jan. I was told that course would take place on alternate days of a week ( Thur - Sat - Tue ) . I was handed out a simple handwritten bill for the amount. I was not given any Student Registration Number or ID or Course material SAT 17 Jan 2015 - I went to the Kothrud Center to attend the Class. After waiting in the lobby for 15 min the counsellor informed me that the Faculty / Sir is not well and is on leave, And the next class will take place on Tue 21st Jan. So the Class did not take place on 17th Jan TUE 21 Jan 2015 - I got a call from the counsellor in the afternoon saying that the faculty is not well today also and that the class is cancelled. She told me that the next class is scheduled on Thur 22 Jan and that the faculty will cover up for the earlier 3 missed/cancelled classes on 22nd Jan Thur 22 Jan - I was extremely disappointed by the unprofessional behaviour of the institute and its faculty Having paid full feed in advance (7600 Rs) and not even a single class being conducted till date, I had lost all the trust and faith in the said Institute and the Faculty because of their unethical and unprofessional behaviour. I approached the institute to Refund my Money as I did not want to join/continue the course any longer. Technically I was never enrolled or registered as I was never issued any registration number or computer generated receipt of fees. I was merely given a handwritten bill (dats it !). The Institute / Counsellor refused to refund my money saying that she will discuss with her seniors (centre head ) and get back to me There after on the same day I approached the NIIT Regional Centre at MG Road Pune. I personally met the Regional Head Mr. Ravi Jain. He listened to my case and set up a meeting with the NIIT Kothrud Centre Head (who was at that time present in the MG Road Centre). I again explained my case and the entire incident to the Kothrud Centre Head Mr. Shriram. This person instead of empathising with my situation started arguing with me and started justifying/defending this unprofessional faculty and institute counsellor. He behaved in a arrogant and indifferent way, refused to refund my money and questioned me as to why I had approached the Regional Head Mr. Ravi Jain with my complaint. He even dared me saying [Quote]” Do you know whom you are talking to? You are talking to NIIT, Do you know what and who NIIT is ?”[UNQUOTE]. Thus he tried to intimidate with the NIIT name as if I was a offender / criminal ! He spoke all this in the office and in the presence of the Regional Head Mr . Ravi Jain. This behaviour of NIIT Centre Kothrud and Centre head Mr. Shriram is extremely unfortunate, unprofessional, intimidating, unethical and unfriendly. This is not at all the way NIIT should treat their Customers. This behaviour is highly condemnable and against the values of the NIIT Brand. How can a Centre Head use the Brand name of NIIT to intimidate, dominate and exploit the helpless students and common man ? NIIT Corporate HQ should take cognizance and take a disciplinary action against the NIIT Kothrud Centre head Mr. Shriram for his rude and unprofessional behaviour of in presence of the Pune Regioanl Head Mr. Ravi Jain ! Also they should instil some values of being customer friendly in the respective staff at the NIIT Kothrud Centre I request the NIIT CGSHRO and concerned Corporate Management team to take notice of this incident and kindly help me in getting a refund of my fees RS 7530 / - at the earliest Am attaching here with the hand written bill issued to me by the NIIT Kothrud Centre Cashier Thank you