Nike India — complaint against employee

Hi, we went to the franchised outlet of nike rj corp at dt city centre mall, mg road gurugram, haryana. There we were attended by an emoloyee pramod kumar. I would like to bring your kind attention to his behaviour which is just too arrogant and rude and unintrested at the work. He refuses to listen to your requirements and always want to debate on silly topics and this not just my experience every second person who encounters him gets the same impression. It was really annoying and bad experience from nike. I would highly suggest you to replace that employee with an educated one who would keep your brand and standards met with the expectations of the customers.
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I bought a pair of nike dart 12 msl running shoes black from flipkart.
Unfortunately im unable to tie the shoe lace if its put through the 7th hole.
But the shoes fits me perfectly if its only put through the 7th hole.
Please suggest me a remedy nike india.

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