Nike India — horrible experience of shopping and wearing my first nike shoe

Hello Nike Team,

Unfortunately, I am writing to share my pain story of shopping & wearing first Nike shoe; which I always wanted to buy.

I visited the Nike showroom - Pheonix Market City Mall, Bangalore on 23 Jun. Since this is the first time I was buying Nike; I express the purpose o[censored]sing shoe in simple English.

All day standing and walking

The guy showed me Pegasus and 'Winflow'. After trying both I bought Winflow UK8 size for INR 7995 (USD123) approx. I wore shoes for 3 hours at home and my feet started paining, so I decided to visit and store and explain that the shoe is not comfortable.

On 28 Jun:

At the store; I requested to exchange with a different kind of shoe.

The gentleman at counter-argued in a very humiliating way in front of other customers and store staff and refused to exchange; he went on saying - “I can give in writing that this shoe cannot be exchanged”. This was totally turn off point for me and I was ready to walk out of the store; leaving the shoe at the counter. Meanwhile, another person from the store came and spoke something in regional language and asked permission from this extremely arrogant senior to show another shoe. And on the mercy of Nike senior (manager), I got to try other shoes.

I never expected such behavior for Nike shopping. It is not the first time I have been into a showroom or buying an international brand, I have been using shoes of Puma & Skechers which was comfortable and not to mention the staff was also very courteous.

Anyway, the guy showed “react” and “vomero”. I felt little relief in Vomero but I was reluctant in buying due to its high cost. The salesman mentioned Vomero is really nice and little pain what I felt will go as I continue wearing shoe.
He added “shoe will take shape as your feet and it will not pain on the arch as it was in Winflo”

I bought Vomero 13 with additional INR 4500 (USD 69) approx.

On that day I bought The Most expensive shoes in my lifetime USD 192 approx.

I am wearing Vomero13 size UK8 from 5 days - especially when I wore it from morning 7 to evening 10 - which is actually intended use.

My feet were paining like anything and now I have no intentions to visit the Nike showroom because I think 200 USD is nothing in front of my self-respect also the sales guys made it very clear that next time they cannot exchange it I should find my way with customer care only.

Yesterday I had been to the same place but my wife didn’t allow me to take the shoe check if they can exchange as she didn’t want us to get us humiliated again. I tried “Skechers” shoes yesterday which is half the price but double the comfort; however, I can’t buy it because I spent USD 200 already and now I am stuck with uncomfortable Nike shoe.

I have provided detailed shoe buying experience because “Nike” as the company should know how customers are treated and Nike shoes can be uncomfortable. I am not only disappointed with Nike shoe but arrogant staff too.

I request refunding money (INR 12495/-) please, and let me know where can I courier uncomfortable shoes (would not prefer visiting any Nike store again).

Attached are invoices for your reference. Feel free to reach out for any concerns or queries at +91 [protected].

Thank you,
Harsh