Niki.ai — bill not paid- no refund- no update- no customer support

Have had a pathetic experience after more than a year o[censored]sage of
Niki and being an Elite user of Niki when my bill payment was not
confirmed by the operator and the amount is neither refunded even
after 4 days of doing the transaction. I need to pay the bill before
22nd December and have raised 3 tickets from your app support section
as well but no reply. They don't even pick up your call. Worst
support.

Please resolve my issue as soon as possible or I will have to raise a
complaint with Consumer court. My account is created with this mail ID- aditya.[protected]@gmail.com
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Order id [protected], orderdate 17 Dec 2019 : 11:12 am uttar gujrat vij company rs 2102 not successful so pls refund my money

I did transaction on the niki but it says माफ़ कीजिये! आपके द्वारा भुगतान की गई राशि आदेश राशि से मेल नहीं खाती है। हमने धनवापसी शुरू की है क्योंकि खरीददारी पूर्ण नहीं कि जा सकी। कृपया पुन: प्रयास करें but still no refund is given over 18 days n there is no cc number n doesnt reply to e mail

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