NIOS — admission payment is done but they have not given admission

Address:

C/54, Nand Dham Hsg Soc, B.P Road,, 400068

For admission at nios, for class 12th science (October 2019) online payment is done and payment is deducted from my bank (Kotak mahindra bank) but admission is not given by them. My transaction id for online payment is [protected].
Name : miss pooja. S. Gadkar
Amount : 2060.40 rs.
Payment date :31st january 2019
Bank : kotak manhindra bank
Transaction id : [protected]