Nippon Paint India — Atom paint - fungus formation due to bad paint quality

nazza

from CHENNAI, Tamil Nadu

Feb 21, 2022

Address:

28A, 3RD STREET, BALAKRISHNAPURAM, ADAMBAKKAM,

We have painted our exterior house wall by Nippon Atom, and during November and December we found the white color has turned into greenish orange and your expert visited and informed that the same will be rectified during Jan and Feb.

We have been calling the guy Mr. Rajaram on his mobile # [protected] and he says there is no warranty for the paint but the paint colour has changed within 3 month time for which he has accepted the same will be replaced.
As of now no action has been taken by your company representative for which I need the action as earliest.

All the purchase bill and dealer names and phone numbers have been given to your representative Mr. Rajaram when he visited my house.

He assured us but seems now he is neglecting the issue, we will wait for another 15 days else we will complaint to the consumer court related to this issue. We are having all the photo evidence and bills for sue Nippon, if this problem is not rectified as per Mr. Rajaram promised.

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Nippon Paint India customer support has been notified about the posted complaint.

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Comments

Nippon Paint India Customer Care

from Chennai, Tamil Nadu

Feb 23, 2022

Verified Support

Dear Sir / Madam,

We are working on your complaint and our representative will be in touch with you with the details.

nazza's [Complaint's author] reply, Mar 1, 2022

No body has approached us and the money which I have spent depending Nippon paint has gone waste and Nippon Paint company is entirely responsible for waste of my money and we used the entire house with Nippon Paint. The response is very slow and the action must be taken quickly to satisfy the customers. This kind of approach is not found in your company and your representatives are very lazy to attend or your company has been selling old stocks in the market, so such incident occurred to most of the people who has used Nippon product Seems it is manufacture issue and must replace my exterior paints immediately as promised by your representative Mr. Rajaram else we may go with legal action.

Expect immediate solution is must and safe for your company and do not spoil Nippon image in the Indian market due to your negligency.

thanks