Niva Bupa Insurance Company — Refund not received

I signed up for Niva Bupa based on their lies but they did not generate policy number and i asked for refund.
They did not refund my money of 30695 and also did not provide the policy. They also removed my application ID and closing all the cases as resolved whichever i opened.
Application ID[protected]

They also removed it from the record.
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So, I paid for nothing.
This is called theft.
Someone got to take action against these peoples

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