NMMC — fraud and incorrect information

Address:	400706
Website:	www.nmmc.gov.in/general-hospital-vashi

Date of the incident : 27 june 2018
As i am travelling to amarnath, there is a mandate medical certificate requirement. As per the list i first went to nmmc, nerul to enquire and i was made to take the opd paper for which i was required to pay rs.20. After an hour and a half of waiting and going from dept 16 to dept 119 to dept 120 and then wait for medical superintendent i was told to go to nmmc, vashi. Around 12:35 pm i was able to get another opd paper paying rs.20 for the same certificate, i was then informed by the medical records department person that the test lab closes at 12 noon.
So my problem here is why the person sitting at counter no.25 of opd registration ms. Shraddha take the money when they knew the test labs are closed. I had specified that i have come to get the certificate for amarnath yatra. This is complete cheat. I went back to get the refund as well but instead i was told to come tomorrow.
There is no fear at the government run offices and that's the reason why the consumers are looted. I need the refund but this complaint is going to go around the social media as well.
Cannot attach the photos as the photo size is large. Let me know if you need the photos i can mail them.