NMMT — AC Bus No.125

I was travelling from Vashi to Kandivali on 6th Sept. 2023 by AC bus no. MH43 H-5479. The AC was not working was not working properly.
I requested conductor to maintain the temp. Conductor told that its not working properly, and gave me the contact number of Ghansoli depot.
1. I called Ghansoli bus depot, buy they gave me the number of the contractor, doing maintenance of buses, to register my complaint.
2. I Called, the contractor, but he gave me the contact numbet of Ghansoli depot and told me to register my complaint at Ghansoli depot.
3. Keeping patient, I called both places once again, and they played like that.

Later, depot guy shouted at the conductor about useless topic??? My phone was on speaker mode.
By the time my stop arrived, I got down, I went my house, "Vishay sampalaa"...

Moreover, these buses are never regular, and cancelled without notice, they cancelled the bus or dont operate for the whole day.
Once, no service on Monday, another time, no service on Wednesday. At least they should keep a fix non-working day.