NMMT Bus — ac bus 108 used as private bus by driver and conductor

Ac bus no.108 from seawoods west nri sector 46/48 (Timing 8.20 am) to world trade centre was halted at vashi sector 1 stop near hotel navratna for almost 10 to 15 minutes. this was done by bus driver and conductor on the demand of one commuter. seawoods people have no option but to catch this bus on saturday while vashi people have many options. still bus was halted for 10 to 15 minutes at one stop in vashi as if it was private bus. the badge number of conductor on duty that day is 39235. please look into the matter and revert back on my mail id [protected]@rediffmail.com