| Address: Flat- V901, Floor-9, Jade Residency, Wagholi, Pune- 412207 |
My name is Prashant Kumar, and I recently booked a relocation service to move my household belongings from Chennai to Pune on June 20, 2024. The total cost of this booking was ₹6, 500, which included insurance coverage of ₹40, 000 and one week of free warehouse storage.
On June 27, I received a call from the delivery boy (contact number: +91 [protected]) asking me to receive my belongings. However, I explained that I hadn’t yet found a house in Pune and had requested one week of warehouse storage during the pickup in Chennai. This storage arrangement was also mentioned in the insurance documentation I received.
I specifically requested delivery on July 3, which was a Wednesday. Unfortunately, despite waiting until 7 PM on that day, I did not receive any communication from the delivery boy (+91 [protected]).
To resolve the issue, I contacted the booking agent (contact number: [protected]) through the No Broker app. The agent provided me with the contact details of another delivery person ([protected]), but unfortunately, those details were incorrect. Frustrated, I reached out to No Broker’s customer care, and they connected me with the same delivery agent ([protected]) who then provided the correct contact information.
When I spoke with the delivery boy, he assured me that he would deliver my belongings the next day. However, when I followed up, he informed me that he lacked the necessary approval to proceed. He instructed me to request the delivery agent ([protected]) to send him written confirmation (via email or message) authorizing the delivery.
This story keeps on repeating. I am calling No Broker to seek help because I booked through them. No Broker’s customer care only listens and tells me that they have noted my point, and they will inform the delivery agent to deliver my items tomorrow. However, until Monday, the delivery agent keeps providing me with different contact details for delivery. Then suddenly, on Monday, he starts shouting at me, blaming me for not receiving my stuff on June 27th. I asked him how I could accept the delivery when I had already booked a one-week warehouse. He replied that I shouldn’t have contacted No Broker for delivery. He refuses to deliver my items and demands 3000 rupees as warehouse charges if I want my stuff back. I questioned why I should pay for 10 days of storage.
I reached out to No Broker’s customer care for help, but unfortunately, they only listened and promised to get back to me. Frustrated and unable to find assistance elsewhere, I decided to pay the delivery agent the requested 3000 rupees. I knew he was defrauding me, but I felt I had no other option. He provided me with a Google Pay number (+91 [protected]) through another WhatsApp number (+91 [protected]), and I paid him. After receiving the money, he assured me that my delivery would be arranged for Thursday evening.
However, when I called him, he continued to promise delivery without actually delivering my items. I contacted the delivery boy to check if he had received any messages or emails from the delivery agent regarding my delivery. The delivery boy responded negatively and advised me not to pay the 3000 rupees to the delivery agent; instead, it should go to him.
As a newcomer in Pune, starting a new job, I feel broken by this fraud. Unfortunately, I haven’t found any help from anyone so far.
They altogether are doing fraud with me.
Jul 11, 2024
Complaint marked as Resolved It's for No broke
No Advance customer support has been notified about the posted complaint.
