This has been an extremely frustrating experience. For the last 2–3 days, your technician has been delaying the repair and no one has actually come to fix the damage caused during the service. Instead of resolving the issue, different stories are being created to avoid taking responsibility.
My AC was damaged during the service, and since then I have spent my time repeatedly explaining the same incident to different representatives. Despite multiple calls, there has been no real action, only delays and excuses.
What is most disappointing is that your team seems more interested in defending the technician than listening to the customer. I reported the issue immediately after the service, shared the details, and cooperated fully, yet I am being treated as if the problem never happened.
This is one of the worst customer service experiences I have had. I will continue to share my experience publicly so that other customers are aware of how such complaints are handled. Customers pay for professional service, not damaged appliances, repeated follow-up calls, and wasted time.
I am once again requesting a proper resolution: repair or replacement of the damaged part, or fair compensation for the damage caused during the service. Was this information helpful? | 
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