No Broker — My package not delivered on time and more delay , worst response

I am registering complaint regarding my package more delay and issues.
My name is Venkatesh S
My booking Id:HSPM-7282645

Hi team, I am facing issues with no broker packers and movers .I have booked package moving from bangalore to tirunelveli on booking date 1st may, nayak packers and movers packed my packages at home on 1st may 2:38pm pick up done. I am in TIrunelveli waiting for the package, I followed multiple times with movement manager Tejaswini vibhuti, Chaitanya and Nayak packers multiples times, still my package is not dispatched from bangalore,
Chaitanya and Tejaswini given false information to me and dispatch is not started still now from bangalore, pickup started from my home on 1st .ay 2:38pm today Is the fourth day still my package dispatch is not started from bangalore, I called many times and movement managers Tejaswini and Chaitanya told false information like dispatch started from bangalore, but really scenario now is still dispatch not done from nayak packers and movers. Me and my family with my baby is suffering due to false informaction from no broker and we are staying outside in hotel due to waiting for the package.

I kindly request whoever possible to rectify this problem, please take necessary action against this movement managers Tejaswini, Chaitanya and
Nayak packers and movers and fix this issues as soon as possible.

I have attached call recording for your reference.
Regards,
Venkatesh.S