No Broker — Nobroker Unprofessional service by team of people.

Nobroker — Unprofessional service by unfit team of people.

I opted for super relax plan paying Rs.6500/- on May 17, 2023 to find a tenant
for my house and nobroker assigned Ms. Sushmitha as my Relationship Manager and
Mr.Praveen Yadav as FRM.

Before making the payment for the plan Mr.Ganesh contacted me and promised several
benifits of taking this plan and finding a tenant within 15 days of assigning RM
and FRM though the plan is of 45 days and he vanished after taking the payment.
The nobroker team is just showing leads in the app and we will not know the
genuineness of the leads as they may be asking their friends or someone to call
so that they can show leads but they do nothing to find a tenant once the payment
is made.

Customer relationship manager talks all the process, agreement, house visit,
photograph of property and many more benifits and when connected no compliance.

While I did not get any response from RM & FRM, not even a single house visit for
15 days, I called nobroker to cancel my plan and refund the amount of 15 days
i.e Rs. 3250/-.

With high disappointment, I am writing to complain about the standard of nobroker
and the attitude of Rm's and Frm's and incompetent personnel, who failed to fulfil
their professional responsibilities. The NoBroker Customer service is at its worst,
and despite 24/7 call-back assurance, no one contacted to update me on the refund
status.

My attempt to reach the senior management to raise the issue did not work out as
they simply connect to their co workers and do not address the issue.

Please intervene and refund my amount.