Nobroker Technologie — Unauthorized transaction

My credit card is charged illegally by nobroker for 6487.60 from my citibank credit card.
Need help to raise a dispute and refund process and also taking action on No broker
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I reached out to No broker customer care number and promised someone from their team would call and help resolve within 2Hrs but 2 days past and no response. Why are we allowing these daylight robbers to continue their modus operandi and fleece unsuspecting people.

Raised a complaint with my Credit card service provider as well, fingers crossed and waiting for outcomes.

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