Noida Authority Online — Penalty/Extension Charges to get functional certificate for my unit

I have applied for functional certficate online at noida authority portal for my office unit no 611, 6th Floor, Tower-A, Corpoarte Park, Sector -142, Noida. The request no was 115199 dated 13th July. Request was rejected asking for a penalty of Rs 91, 686/- plus gst. I have started my office in August 2017 within the required timeframe. I have all the documents like registration from labour department, UP, Bank account details, electricity bill, computer bills etc to prove that office was started in mid 2017. My office was registered on 21st Feburary, 2015. So no penalty should be levied. I have tried many times to get the details of the penalty and no one is proving the detail. Pl look into the issue and provide me the functional certicate without any penalty. I am ready to show all documents required.