[Resolved] Nokia 5130C - 2 — unable to connect nokia 8.1 to the laptop via usb cable & display flicker issues
I brought nokia 8.1 on 13/06/2019, after three month the phone was dead while security updates updating on the phone. After lots of effort & follow-up works has been done. Then they agree and send another handset. On march 2020 security update the phone was unable to connect laptop via usb cable and display flickering issue has been developed. Lots of complaint informed to nokia call centre & his third party supplier. But only mailing conversation is happening... Till now no solution... As nokia committed that the following nokia handset i. E 8.1/7.1/6.1/5.1. Is having usb port issue and hardware warranty is extended more six months to the said handsets, nokia will provide free servicing to the customer. As un-availability of nokia service centre in andaman and nicobar islands. I am facing the said issue and they are not providing proper solution or not replacing the defective handset. The said handset hardware extended warranty will be expired on 13/12/2020.
Now the nokia call centre refused to repaired the handset under warranty, as they said the warranty is claim within one year of the date of purchased. Actually they closed their services due to lockdown of covid-19 pandemic and i reported the said issue before o3 months of my warranty period.
Both are the bill attached for your kind information and necessary wards action at your end please.
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Sep 19, 2020Complaint marked as Resolved
Dear Shabir, Greetings from Nokia Mobile Care. We value the importance of your concern and regret the inconvenience caused to you. In response to your concern regarding Nokia 8.1, we would request you to visit your nearest authorized Service Center once we resume our service operations. Our Service Center representative will assist you in best possible manner. We would like to inform you that you can also raise a online repair request once we resume our service operations. Our service representative will assist you in the best possible manner. Further, we would like to inform you that due to the impact of Coronavirus (Covid-19) and related government advisory taken to control it, including a complete lockdown, you may experience delays in service/support from our end as our operations are also affected. We are committed to delivering a strong user experience and sincerely apologies for any inconvenience caused. Also, we would like to inform you that right now your device is already in 12 months repair warranty from date of purchase. So, we would request you to wait till once we resume our service operation. Thereafter, we would be able to commit you any thing regarding warranty for your device. Note: Please carry your invoice with proper backup of your data and there should not be any physical, liquid and cosmetic damage in device else warranty will be denied by Service Center side. To raise online request for your device please visit the below-mentioned link: https://nokia.ebuilder.com/auto/repair. Moreover, to know the nearest Service Center location kindly visit the link: https://www.nokia.com/en_in/phones/support/care-center-locator. Further, we would request you to kindly revert us via call, email or chat before visiting nearest authorize service center after lockdown. So, that we can assist you in the best possible manner. Thank you for contacting Nokia Mobile Care. Always looking to serve you better. Kind Regards, Rahil Asad Nokia Mobile Care. 1466646:610407
Nokia India customer support has been notified about the posted complaint.