Nokia India Complaints & Reviews

I am AWHO Vivek vihar resident.
I bought a Nokia 55" TV in July 2021 and took 2 year extended warranty ( valid till November 24).
On 22nd Aug 2023. My TV screen has screen issue since filed complaint.
The complaint route is Nokia - Flipkart- Jeeves. The engineer came on 23rd Aug and said, back panel needs to be changed. NOW ON 25th Aug, they tool our TV
On 7th September evening, they returned it back but soon when we started checking TV, same issue reappeared.
We complaint on 8th September morning to complaint that issue is not resolved. However on 10th September evening, I got a message that our issues has been resolved via message that too none bother to check our complaint. On 11th September, when I told them about history. Their call center, created new complaint and now again, the issue is stuck for another 21 days without any guarantee if they will be able to resolve the issue or not.
This really annoying and frustrating.
And a very bad example of bad service. We did not expect this from a company like Nokia.
Pls help.

Nokia c 12 pro purchased Kiya tha mobile April me bulandshahr amber per se bas 2 din chala hai vo uski display chali gayi phele vo amber per raha 1 month phir ghazizbad pada raha 1 month 2 month sath raha phir hamne Nokia ebuilder ki side per repair ke liye dala mobile 4 august ko Pic up hua tha usko bhi Gaye hue 2 month ho Gaye abhi tak mobile nahi aaya mobile guarantees me tha customers care vale bol rahe hai wait Kar lo kitna wait Kare ham
Compaint karni hai hame Nokia wale ke through
New mobile bhi nahi bej rahe hai Wo
Compaint here nokia
Pagal Bana rahe hai
2 saal ki guarantees hai mobile ki

Nokia c 12 pro model khirida tha April me 2 din chala bus
Repair ke liye beja hua hai bangalore abhi tak aaya nahi hai mobile guarantees me hai ye
Bulandshahr se Liya tha complaint karni hai nokia ke through
Order I'd[protected]
Email I'd [protected]@gmail.com
Parenting ho Gaye nokia ka mobile lekar
Complaint here

I purchased the NOKIA 43-inch Ultra HD 4K LED Smart Android TV with Sound by Onkyo and Dolby Atmos on[protected] from Flipkart but within 1 year 6 Months showing panel issue. Sound is ok but the display not working, not showing any pictures. Already I did a complaint but i don't know why they are asking Rs.17, 000. I have purchased this TV Rs.33, 000. Still, my TV is not working please help me. Kindly replace my TV or repair my TV. I think nokia is not a china brand that within 1.6 Years product is damaged.

The below are the details which were received by NOKIA as follows;
These Are Your Winning Information:
Batch Number...…NUK/5QN/0YR744.,
Reference Number...…..NUK/30C1/94175.
Winning Numbers...…NOKIA[protected]NXEG,
Pin no...00591.
Note! This Award Draw is the 1st of its kind and we want to sensitize the public so as to increase our number o[censored]sers in 2023. We are pleased to inform you that your cash prize of £475000 Great British Pounds (Four Hundred Seventy-Five Thousand Great British Pounds ), Two Nokia G60 5 smartphones, two Nokia Tablets( T21) and Brand-New Nokia Pure Book X14 Laptop have been approved to you. This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR). In Regards To The Collection Of Your Prize, Your Winnings Have Been Forwarded To The Reserve Bank Of India (rbi), For Transfer Of Your Winning Funds £475000 Great British Pounds ( Four Hundred Seventy-Five Thousand ) In Cash To Your Home Bank Account In Your Country. You Can Now Begin The Final Step Of The Claims Process, Contact Reserve Bank Of India (rbi) For Transfer Of Your Winning Fund, Please Fill In The Form Provided Below And Send It To The Reserve Bank Of India (rbi) For Transfer. Email: ( [protected]@rbitransfer.org.in ) Also, Two Nokia G60 5 smartphones, two Nokia Tablets( T21) and Brand-New Nokia Pure Book X14 Laptop Will Be Delivered To The Address That You Will Be Giving To Us. The above data has been sent by Nokia Fraud company.

Also one fake mail from RBI are as follows;
FILL IN THE FORM
PREFIX (MR., MRS., MS., DR., ETC.):
Your Full Name:
Permanent Home Address:
Mobile Number:
Date of Birth (YYYY-MM-DD):
Gender: (Male) OR (Female) :
Nationality:
Country:
CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:
OFFICER NAME: MS. SUCHITRA MAURYA
Email: [protected]@rbitransfer.org.in
We believe that the above explanation is clearly understood by you, if not call us on [protected] for more clarification.
I wish to say on behalf of all members and staff of NOKIA CORPORATION we wish you the best of luck as you spend your good fortune.
Warm Regards,
Sir Alexander Walker
NOKIA CORPORATION UNITED KINGDOM®
©2023 Nokia all rights reserved.

I have shared my details to the above asked also my bank details.

please save me from the Scam.

Recent purchase experience that has left me deeply dissatisfied and frustrated. I believe that as a concerned consumer, it is my duty to report such issues to the appropriate authorities to safeguard the rights and interests of fellow consumers.

Details of the Complaint:

Product: Nokia Laptop
Purchase Date: 21-July-2022
Order/Invoice Number: OD[protected]

Complaint Overview:
I purchased the above-mentioned Nokia laptop from Flipkart with the expectation of receiving a quality product and satisfactory customer support. Unfortunately, this has not been the case. The laptop has been plagued with multiple issues since its purchase, making it virtually unusable for my intended purposes.

Efforts Made for Resolution:
I immediately contacted Nokia's customer support on 22-May-2023 to report the problems and seek a resolution. However, despite repeated attempts and assurances from their end, the matter remains unresolved after a staggering wait of 75 days.

On 22.05.2023, I raised a complaint regarding the issues I was experiencing with my Nokia laptop.The laptop has exhibited multiple issues, indicating substandard quality and reliability.

Attempts to seek resolution through Nokia's customer support have been met with delays and inadequate responses.

Now after 71 days still it continues. Nothing has resolved still now.

I purchased Nokia mobile from Flipkart and received on 24 may and instantly i email them regarding automatically switch off problem, and they always say they are exclerate my issue to higher team but they are not doing pickup of my phone i felt harrassed by them i regularly call them on customer support but they didn't respond i felt helpless my mother is helpless as she cannot go anywhere alone. We are fed up please help us. Phone is delivered on the name- Anita Rathore
Email id - [protected]@gmail.com

I bought a new mobile Nokia phone and after 2 days, I am getting some notifications regarding the charging port. In a day I got 1400 notifications. I went to the nearest Nokia care and they submitted my phone against the job sheet[protected]/230530/003 after 15 days I received my phone back and the next day the same notification comes again. Now I have again gone to the nearest Nokia care and submitted my phone again against the job sheet[protected]/230619/004. After 18 days of the second complaint, Nokia Care still doesn't have the answer as to when I will get my phone back.

It feels like I bought a phone worth Rs 46000/- and give it to the Nokia to use.

Now I don't want my phone back because I bought the sealed phone and now it will open multiple times by the Nokia engineers which will make trouble in the future. I want my money back.

I had placed an order for a feature phone Model 8210 4 G and paid an amount of Rs.3999. I got a receipt received from [protected]@nokiaphones.com via shopifyemail.com. But I have still not received the item nor any communication. Please look into this.

Dear Nokia Team,

Good morning,

I would like to inform you that you do not send formal mail to me without reading past send mails (That mails are added in this mails) .

This is my fifth email to Nokia. do not teach the customer what it has to do. I have already followed all those steps and then written mail to NOKIA. First focus on what is pending from your end and service provided from your side.For detail- refer my send 4 emails.

G21 mobile has 2 problems which has not yet resolved from your side which have been mentioned on date 25/ jun/23 email

almost 24 days, my mobile is pending with NOKIA customer care and till 2 problems which has i mentioned not solved by customer care .

I do not want a temporary solution and action from your end. if it has a problem on the display screen then change and font should be the same as before software updated and unbox mobile.

This is my last mail to you. If you have not taken action then I will go with legal action against Nokia.

Kindly request to you. First read all send mail the advice to the customer.

Regards,

Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]@gmail.com

On Tue, Jun 27, 2023 at 2:41 PM Nokia Mobile Care wrote:
Dear Harishchandra Sawant,

Greetings from Nokia Mobile Care.

We value the importance of your concern and regret the inconvenience caused to you.

In response to your concern regarding Nokia G21, we would like to inform you that we are unable to check your device physically from our end. So, we would request you to visit your nearest authorized service center and submit your device in service center.

We would like to inform you that there is 12 months repair warranty for your device and 6 months warranty for your accessory you will be assisted free of cost if your phone meets all the warranty guidelines, which means your device should not have any kind of physical, liquid or cosmetic damage. replacement policy is not available.

Further, you can find your nearest operational Nokia Mobile Care center and phone number to book appointment here (https://www.nokia.com/en_in/phones/support/care-center-locator) or you can check the My Phone app on your Nokia phone. Stay safe, stay connected.

Note: Please carry your invoice with proper backup of your data and there should not be any physical, liquid and cosmetic damage in device else warranty will be denied by Service Center side.

Do you know that you can now avail our home pick and drop service for your Nokia smartphone repairs. To know more about the services, please click on below URL for more details.

https://www.nokia.com/phones/en_in/support OR https://nokia.ebuilder.com/auto/repair

*T&C applicable*-refer above URL for more details

Now buy Nokia phone extended warranty and Nokia phone insurance services (powered by Servify) for your Nokia smartphone for 6 months and 12 months period. To know more, please click on below URL –

https://www.nokia.com/phones/en_in/support OR https://nokia.servify.tech/login

*T&C applicable*-refer above URL for more details

If you have any other query or concern then revert us again. So, that we can assist you in the best possible manner.

Thank you for contacting Nokia Mobile Care.
Always looking to serve you better.

Kind Regards,
Shubham Kumar

Nokia Mobile Care.
2198532:610407
Fourth Mail Send To Nokia,
On Date : 25/Jun/23,
Dear Nokia Team,

Good morning,

Based on your request, I visited Nokia Customer Care which has a situation in Thane (Maharashtra).

While revealing Product G21 found that the Speaker related issue has been resolved. But rest 2 issues of Display fonts & screen display quality are not resolved For refer -refer attached screenshots

I had a discussion with a Customer care representative . He has informed me that the company sent him a software related patch file and he has updated that file G21 mobile.

However, I have noticed that the issue is not resolved. If you check the attached image (Fonts Display after Software updated-1, 2, 3) then you realize that mobile fonts are very big which has not been seen in Shop promotion mobile and unboxing mobile. It has been changed during automatic software updation.

Another problem, Display video quality is blurry. While looking at the big fonts I feel like that magnifying glass has been placed in the mobile. if occurred due to software updation then has bug in that software then the company should provide proper OS format to Customer care. if means while has issue with new updation OS then provide old OS software which has same like unboxing mobile.

My question to company (NOKIA):- Generally companies provide factory reset facility option because of whenever problems occured due to software upgradation & other issues which shall be resolved by that option (factory reset facility).

In this Product -if chossed factory reset option then all Data & Updation are deleted and Mobile should be re-set as the same original like Box-up product, But in this scenario this does not happen.

Earlier my email mentioned that based on customer representative information that he found Root cause of the speaker problem with the display screen, that means some issue with the display screen which will create problems in future. Requests to the company (NOKIA) do not think of a temporary solution to repair and give to customers.if has a problem with related software Bug & display then think on providing a proper solution.

This time I really do not feel good and I am very upset about choosing this product. My previous product Nokia 6.1+, since using it for the last 5 year, has only a back cover broken problem, not much more than that.

I hope that next time you call me then all issues will be resolved from your end. Request to the company please take immediate action.

Please find attached screenshots ( sample o[censored]nboxing product & after upgradation of product) & Job sheet, for your reference & action.

Regards,

Harishchandra Sawant.

Third Mail Send To Nokia, On Date : 20/Jun/23,

Dear Nokia Team,

As requested, please find attached requested Job sheet image file, for your reference and action.

Waiting for your feedback on the same

[protected]_6211225_A(1).html

Thanks & Regards

Second Mail Send To Nokia, On Date : 19/Jun/23,
Dear Nokia Team,

I would like to inform you that I had conversation with customer care team then know that as mentioned trailing mail G-21 mobile has speaker problem which has not been resolved with replacement with new speaker. After that he was identified root cause that speaker connection has passing through display screen. Hence he has planning to replace new display screen.

Till 3rd problem solution, based on fixed display then will be resolve, but not sure.

Kindly I request to NOKIA team, hardly use 6 days G-21 mobile has this much problem. Better replace this piece with new and save both o[censored]s time.

I have almost wait for 2 weeks and not know that how many days till to wait again.

Request to reply with commitment and save both us time.

Regards,
Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]@gmail.com
Mobile +91-[protected]

First Mail Send To Nokia, On Date : 06/Jun/23
Dear Nokia Team,

Good afternoon,

On May-28-2023, I brought A Nokia Mobile from Vijay Sale @Thane Maharashtra, Model Number (TA-1418/ G21 DS:), Serial number ([protected]) and IMEI1/2 ([protected] /632).
Unfortunately within a week your product did not perform well because the mobile is defective. Below mentioned problem occurred within 3 to 4 days.
1) Speaker is not working
2) While new product necessary setup-up, while automatically updated software Android version after that all setting Ikon which has shown on Main Display and setting manu suddenly converted in Ikon in large text format, never has setting to back on original /normal form.
3) Display Video quality is not good, it's shown sometimes good or sometimes blurry or low quality.
Today on 06/06/23, I registered a complaint with KRISHNA NOKIA Customer Centre which is located in Thane City-400605, Maharashtra- India.

I request the Nokia Team, To check and discuss with the Customer care agency and understand product issues. Hence I have enclosed here a complaint register & purchase receipt for your reference & use.

I look forward to your reply and permanent resolution to my problem. Want to check all aspects before returning to me. In the future we should not repeat the same problem. otherwise requested to replace this product with New.

I have been using NOKIA N95, 6.1+, 3.2 etc for the last 15 years . I love NoKia product but this time I had a very bad experience with the product. Hope so you will maintain customer satisfaction.

Regards,
Mr. Harishchandra Vasant Sawant
Cosmos Classiue, meridien Building B2,
Flat No -10/B-B2, Near Tulsi Hotel,
Ghodbunder Road Thane west,
Patlipada- Thane west -400607,
Thane- Maharashtra- India.
Mobile No - +91-[protected]
Email-ID: [protected]@gmail.com

--
Regards,
Harishchandra.Sawant
Piping Engineer | Piping Department
+[protected]Mobile)

Want to draw your attention toward the pathetic customer care service of Nokia. I recently purchased Nokia C22 phone directly from Nokia Website with order number 196312. 18th June 2023 i ordered & 21st June 2023 i received. After using 2-3 hours i got to know that there is no sound coming from earpiece while calling anyone and receiving any phone. I immediately intimated to Nokia care. They gave some troubleshooting steps & i followed but problem remain same. I told them and they asked me to send mobile pictures & video's and i did it. This all exercise i have done two times and they are not at all helping me. I just one request please replace the phone.

There is a pile of garbage in front of our house, please clean it

I recently purchased a Nokia T10 tablet from the Nokia website after reading about the new model featuring Wi-Fi and 4G capabilities. I was eager to own a tablet with calling facilities, so I contacted Nokia chat support to confirm these features before making my purchase.

Upon receiving the parcel, I opened the product after two days, only to discover that it lacked a SIM card slot and 4G calling functionality. I contacted Nokia chat support again to address this issue, but the representative I spoke with was unhelpful and uncooperative, which was rather disappointing.

I believe that the information regarding the T10 tablet on the Nokia website was not adequately presented or clarified, causing me to purchase a product that did not meet my needs. I kindly request that you accept the return of this unused tablet and provide me with a full refund. I have already purchased another Nokia T10 tablet from a different platform, which has the desired 4G calling feature.

Please understand that this issue arises from a lack of proper information on your website, as well as an unhelpful customer support experience. I am willing to resolve this matter amicably; however, if necessary, I will seek legal advice and contact consumer court to address this situation.

I hope we can reach a satisfactory resolution soon. I appreciate your attention to this matter and look forward to hearing from you.

Best Regards,

Puneet Batra
Phone: [protected]

NOKIA CORPORATION UNITED KINGDOM
Nokia Address : 1010 Cambourne Business
Park Cambridge CB23 6DP United Kingdom.
Tel: [protected]
Email: [protected]@nokiacorporationoffice.com

Dear Nokia Winner,
Nokia Corporation gives members random cash prizes every year. Today your mail is randomly selected as one of the top 5 winners who will get cash prizes from us. We are happy to inform you that you have won a prize money of £495000 Great British Pounds (Four Hundred Ninety-Five Thousand Great British Pounds ), 2 Nokia X30 5G smartphones and Brand-New Nokia Pure Book X14 Laptop you will also be given for the year 2023 lottery win promotion which is organized every Year by Nokia Corporation Board. This award is conducted for us to promote and advertise our product in Asian Countries and also to eradicate poverty in the Asian Countries to help the finance system of these countries to grow up in the coming future and be financially strong.

Nokia Corporation collects all the mail addresses of the people that are online and offline, among the millions that subscribe to Gmail, Yahoo, Rediffmail, MSN etc.

We only select 5 top people every Year as our winners through electronic balloting System without the winner applying, we are congratulating you for been one of the people selected to receive top cash prize for this Year All participant were selected through a computer balloting system drawn from Nine hundred thousand Email addresses from Canada, Australia, United States, Asia, Europe, Middle East, Africa and Oceania as part of our international promotions program which is conducted annually.
These are your Winning Information:
Batch Number...…NUK/5[protected].,
Pin no...00591.
Winning Numbers...…NOKIA[protected]
Reference Number...…..NUK[protected]
Note! This Award Draw is the 1st of its kind and we want to sensitize the public so as to increase our number o[censored]sers in 2023. We are pleased to inform you that your cash prize of £495000 Great British Pounds (Four Hundred Ninety-Five Thousand Great British Pounds ), 2 Nokia X30 5G smartphones and Nokia Pure Book X14 Laptop have been approved to you. This promo is approved by the British Gaming Board and also licensed by the International Association of Gaming Regulators (IAGR).

In Regards To The Collection Of Your Prize, Your Winnings Have Been Forwarded To The Reserve Bank Of India (rbi), For Transfer Of Your Winning Funds £495000 Great British Pounds (Four Hundred Ninety-Five Thousand Great British Pounds ) In Cash To Your Home Bank Account In Your Country. You Can Now Begin The Final Step Of The Claims Process, Contact Reserve Bank Of India (rbi) For Transfer Of Your Winning Fund, Please Fill In The Form Provided Below And Send It To The Reserve Bank Of India (rbi) For Transfer. Email: ( [protected]@rbitransfer.org.in ) Also 2 Nokia X30 5G smartphones and Brand-New Nokia Pure Book X14 Laptop Will Be Delivered To The Address That You Will Be Giving To Us.

CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:
OFFICER NAME: MS. NANDITA GUPTA
Email: [protected]@rbitransfer.org.in

NOKIA APPLICATION FORM FOR PAYMENT
PREFIX (MR., MRS., MS., DR., ETC.):
Your Full Name:
Permanent Home Address:
Mobile Number:
Date of Birth (YYYY-MM-DD):
Gender: (Male) OR (Female) :
Married or Single:
Occupation:
Nationality:
Country:
CONTACT RESERVE BANK OF INDIA (RBI) WITH THIS DETAILS:
OFFICER NAME: MS. NANDITA GUPTA
Email: [protected]@rbitransfer.org.in
We believe that the above explanation is clearly understood by you, if not call us on [protected] for more clarification.
I wish to say on behalf of all members and staff of NOKIA CORPORATION we wish you the best of luck as you spend your good fortune.
Warm Regards,
Sir Alexander Walker
NOKIA CORPORATION UNITED KINGDOM®
©2023 Nokia all rights reserved
.*****************************

Dont buy any phones from nokia site either a feature phone or android devices because I HAVE RECEIVED AN OPEN BOXED PHONE from nokia site and it has multiple issues and when i complained regarding this i got to know that IN REPLACEMENT OF YOUR PHONE THEY SEND YOU REFURBISHED PHONES so first they send you a faulty phone then you have their WORST CUSTOMER SUPPORT, their customer executives are not connecting me with any supervisors .
My order id is - 191730
and i want refund asap.
they dont even give you a complaint id when you send an email to [protected]@hmdglobal.com,
worst customer services, Worst delivery services, worst features phones and now i have no sympathy with nokia that they have lost the reputation they once had in the smartphone industry, they deserved it .

Hi
I recently purchased a mobile handset of Nokia. After a week it stopped working and as it was under replaceable warrantee for 1 year, i lodged a complaint in Nokia. I called the customer service number and then sent all the required photos and videos they asked for via email. Even after 20 days they have done nothing and blocked my number for some reason.
Please look into this matter
Thank you

I have buy new mobile Nokia phone but after some time I am facing problems in the the phone submitted to near Nokia store as per per them it's need to reply and told me to wait for 15 day self follow up again. and again and finally I have Recived my new phone after 2 month but funny part they have fix my old phone and give me back Nokia make me fool.

Now again after 3 days I am facing same issue the again I have visited to the Nokia Care they have collected my phone and not given me any kind of recipet now it's been 3 month

What should I do now

Hi Team,

I ordered Nokia TV from flipkart on OCT-22-2022. The TV was delivered and installed, while buying the TV I have bought an extra 3 years of ONE-Assist warranty as well.

I have an issue with Television on March 11th while watching. I have contacted Flipkart Immediately on this and they have asked me to contact Nokia Customer care or One-Assist Immediately. The next day I raised my complaint with Nokia. Nokia customer service has assigned Jeeves Customer Service to check my Television, on the next day a technician came and verified its problem with the motherboard, he took the pictures and asked for the replacement of the motherboard or replacement of the TV. Now after this since march 14th there is no update from Nokia.

I have been trying to reach Nokia customer care and Flipkart Customer Care. No one is responding and providing me the correct info, I feel very regret to buy products in Flipkart, Even after 22 days of the TV issue till now I didn't not get any update its very regretful thing to choose the NOKIA/Flipkart.

I got a call from Jeeves customer manager from Guntur. His name is Karimulla and his assistant Baji. He said this will be resolved on[protected] till now there is no proper response from them as well.

The ETA provided by Nokia Team is 31-March-2023, till now there is no message call or any update not even complaint number is updated.

my order ID: OD[protected]
Claim ID : CLBWS[protected]

Regards
Vasudev Dev
+91-[protected]

Hi Team,

I ordered Nokia TV from flipkart on OCT-22-2022. The TV was delivered and installed, while buying the TV I have bought an extra 3 years of ONE-Assist warranty as well.

I have an issue with Television on March 11th while watching. I have contacted Flipkart Immediately on this and they have asked me to contact Nokia Customer care or One-Assist Immediately. The next day I raised my complaint with Nokia. Nokia customer service has assigned Jeeves Customer Service to check my Television, on the next day a technician came and verified its problem with the motherboard, he took the pictures and asked for the replacement of the motherboard or replacement of the TV. Now after this since march 14th there is no update from Nokia.

I have been trying to reach Nokia customer care and Flipkart Customer Care. No one is responding and providing me the correct info, I feel very regret to buy products in Flipkart, Even after 22 days of the TV issue till now I didn't not get any update its very regretful thing to choose the NOKIA/Flipkart.

I got a call from Jeeves customer manager from Guntur. His name is Karimulla and his assistant Baji. He said this will be resolved on[protected] till now there is no proper response from them as well.

The ETA provided by Nokia Team is 31-March-2023, till now there is no message call or any update not even complaint number is updated.

my order ID: OD[protected]
Claim ID : CLBWS[protected]

Regards
Vasudev