Nokia India — Amount charged and service not provided

Address:

New Delhi, Delhi

i had purchased microsoft lumia 535 on 2/12/14 ( imei no. [protected]) and gave it for repair to nokia care center rohini sector 8 ( dexter pocket F -19 rohini sector 8 delhi ) on 23/1/15 for broken screen. i was charged Rs 2800 for change of screen and touch ensuring that the warranty will be continued ( invoice no.[protected]/1400684). after a few days my phone suddenly went dead while i was talking. i took it to the center and i was told that the battery went in negative. i told them that there was enough battery left but they insisted that it was only a battery problem. i told them that the screen was coming out and is not pasted properly, mr devender was the one who had repaired my phone . he again did something and told me that it will be fine( invoice no.[protected]/150202/028). i was not given any receipt that day. again on 11/2/15 my phone touch stopped working. i took it to nokia center on 16/2/15 and i was told that some touch connector is broken and so i have the whole amount again. the location of this touch connector is such that if somebody pulls apart the screen then only it can be broken. my screen was not pasted properly and either they broke it while trying to find out the problem or i was given the phone with a broken connector. mr rajan was the person who opened my phone this time. the behaviour of the floor manager chander and the center incharge aman and natasha was very casual. there people had not repaired my phone properly and they were putting the whole blame on me. since i m not a technical person and didnt even know what is a touch connector so it is not possible for me to break it. i feel cheated as my time and money has been wasted. it is not expected out of such a big company like nokia. this is very unprofessional. why such incapable people have been placed when they dont know how to work and make people waste money and time. Dr Manu Gupta [protected] r