Nokia India — bad customer service with ref id. 802172

Address:

400086

Hi,

Here i sachin vijay sawant comments on nokia care's (Ghatkopar west, mumbai – 400 086) careless approach on their customers one like me. I unluckily own a nokia's 6 mobile having imei no.: [protected] and serial no.: plegar[protected] with touchscreen trouble as well screen auto mirroring which shown in attach photo and option & back key auto work issue. I approached them two times.in last week when my uncle visit to same care they attended by cco. That time all condition of mobile check by them and they says that there is chance of problem regards software, so brought your backup. But i didn’t have back up so didn’t submit my handset. The handset was still in warranty period which consider upto 12th march 2018. Yesterday i go for same issue at same service center. After checking the mobile by cco not by any engineer they told me that your mobile not consider in warranty. I asked them why no warranty consider? And they reply me due to dents and scratches on rear. There will be dent on right of the bottom on rear. I attach photo of my handset. I attach all kinds of photo and all view of my handset here. Please check it. Is the dent or scratches on rear avoided the warranty of my handset?

I ask for available technical person to chat with me but the second cco which didn’t attend me argue on the same and rudely behavior with me and told me go to other service center. When i asking for company policy for same, she change her words to there is internal damage on screen, which is not damage that shows scratches. When i asking to show the damage they just orally says you didn’t show this because you are customer. Also patch on display. When i asking to show them the patch they didn’t show damage or any patch on display, just orally say. When i argue with them they say that let they check without any job sheet, if display properly removes then they consider warranty. If display damage by them during opening then i will pay for the display which costing around 5000/-. How i can gives them handset without any paper. They didn’t provided any acknowledgement to me then how i can submit my handset. Is this is the policy of nokia care to earn money from customer?

I also see that for other customer having some problem, the engineer works on motherboard without any safety glows and other safety equipment. They travel motherboard from engineer end to cco without any esg and safety precaution to show motherboard condition to customer. Is this kind of work done by all nokia care?

The service provided by nokia care is too much poor. Is this kind of behavior for customer is good? This is the service provided by nokia care? I am so much frustrated by this kind of service provided by your side.

Here i attached all kinds of photos of my handset which shows you all view of handset. Please gives me revert on my contact no. And email id which is given below.

Thanking you

(Sachin vijay sawant

Contact no: [protected] / [protected]

Email id: [protected]@gmail.com