[Resolved] Nokia India — Call Drop Problem in Nokia Lumia 920
B
Bhanupr10
from Panaji, Goa
I purchased Nokia Lumia 920 in december'13 and I am facing regularly call drop issue with this phone. I visited and submitted my handset to nokia service center, Vashi, NaviMumbai 5 times in last 5 months but the problem is not resolved. On 19th May, I again submitted the phone to nokia care Vashi for same problem but now they are ignoring this issue by saying that we have tested and your phone and is found. I have changes 3 micro sims within same operator (Vodafone) and even changed 3 different network operators as per suggestions by nokia care but my problem is same. "CALL DROP".My phone is lying idle in Nokia service center since 19May 2014 and they are saying to pick up the phone saying "They can not accept the phone again and again for same problem. I request Nokia to either replace my phone. Nokia gave me the most frustating and very pathetic experience till date. I seek direct interaction of nokia officials in this regard as I paid lot money to buy this phone.
Job sheet NO:[protected]/140515/41
Regards
Bhanu Prakash
PH: [protected]
Email: [protected]@gmail.com
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Aug 14, 2020
Complaint marked as Resolved
Nokia India customer support has been notified about the posted complaint.
Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No
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Sorry to hear about your experience. Please write to us on [protected]@microsoft.com and provide us with the following details:
1. Your Contact Number
2. Location
3. Device IMEI number
4. Link to your complaint
5. Job sheet Number
6. Care Centre location
7. Is the device with Care Centre - Yes/No
We will have someone from the team connect with you.
Please mention your name on subject.
Do include the complaint link in order to speed up the process.
Thanks,
Microsoft Team
We would like to inform you that we are changing our contact email address to [protected]@microsoft.com. Would request you to please write to us at [protected]@microsoft.com going forward.