[Resolved]  Nokia India — complain for the nokia care center, durga communication kingsway camp new delhi

Address:

New Delhi, Delhi

I would like to bring to your notice that, I am using handset-Nokia 305 dark grey imei1 no.[protected], imei2 no.[protected] material -a0006860. I bouth the handset in October 2012. After a year there was problem of touch screen and speaker than I went to the nokia care at kingsway camp named as durga communication. They treated the problem and the mobile was functioning well and charged me Rs 1500 and after three days there was again problem of touch screen and they again repaired the phone under one month warranty of repair service. Within a month I again faced the same problem and went to same nokia care center this time they gave the phone and said your display is damaged, but the display of my phone was working before handling the phone to the nokia care and now again they are charging Rs 1500 for the display. I am mentally traumatised by the service and the kind of service they are providing. We do not go to the local service center just because of theft and distrust but I am very shameful that such a reputed company are fooling around by charging for the same problem twice and thrice and if there is no problem in the phone they create another problem and charge for it as they did with me. I do not want the same problem to happen with other consumers. I am a Research Scholar at DU and I would like to complain the nokia care named as durga communication for the kind of service they provide and fooling the consumer for false services. I believe the electronics do not have life period for so long but if the reputed company like Nokia whom the large population of India is depended for the tele-commmunication services should also build such a minimal level of faith and trust among the consumers by providing good services without cheating. Therefore would request you to kindly take action for Nokia care, Durga Communication 48, mall road, near GTB metro station, ring road, kingsway communication delhi-110009. I would also like to mention you they because of menatlly and physical torture as I wasted my time and enerdy and money I gave my phone to the shop. Hope for quick action. Thank you Regards Chandra Prakash yadav [protected]@gmail.com m.no. [protected], [protected]