[Resolved]  Nokia India — Handset complaint - Nokia Lumia 625- IMEI No- [protected]

Address:

Ranchi, Jharkhand

Dear Sir, I had purchased Nokia Lumia 625 on 09/11/2013 from an authorised dealer Ranchi, Jharkhand. In the normal course of time my touch screen stopped working and I reported the same at Nokia Care on 09/09/2014. The authorised Nokia care dealer where the complaint has been launched is Nirmal Enterprise, 468-C, Ground Floor, Pee Pee Compound, Ranchi, Jharkhand. The service centre provided with a job sheet No. 5979 with delivery date as 25/09/2014. My mobile phone is still covered under the warranty scheme and the same has been acknowledged by the Nokia Care. It has almost been 01 month from the date of surrendering my mobile to the Nokia Care but there has been no positive response from the service centre. Since the product is covered under the warranty scheme and I am entitled for replacement of the defaulted product the service centre is insisting on repair of the mobile hand set. On contact for enquiry of the repair on various days after the expiry of expected delivery date as stated, there is no sign of positive response. I am forced to write a complaint against the service centre, as today i.e 16/10/2014, once again I called the service centre for an update on the status of my mobile handset. The reply was vague and dishonouring for me as a customer who spend money on purchase of a product. I am unable to use my SIM for various contacts. I request to bestow your kind attention towards early redessal of the complaint put by me and arrange to replace a new handset for the defaulted handset. Yours truly, Priyanka Lakra. email: priyanka.[protected]@gmail.com