Nokia India — I want refund of money

Address:	Warangal, Andhra Pradesh, 506002
Website:	www.nokia.com/en_in/phones

Sir/madam, i have ordered the nokia 6.1 plus mobile from nokia offical website on[protected] time 12:13:32 and the device delivered me on 18 sep 2018 after receiving that mobile the mobile was over heating so i have called to nokia support center they have provided some troubleshoots via email after troubleshoots also the mobile overheats and again i have called to nokia support and provided the troubleshoot information to them after they requested to share the screenshot of the temperature in the nokia support app so i have shared it. After sharing the screenshot i called to nokia support center and they have requested to visit the service center but i requested to arrange a technical visit because the service center is very far away from my location nearly 60 to 70 km, but they have told that we don't have technical visit. Calling daily and daily after 14 days they have arranged me a pick up of device, the device was picked up from my location on 13-oct-2018 and it was delivered to seller on 23-oct -2018 (Nearly 2 weeks). On the 17-oct-2018 i have called to nokia support center they have told that wait for 24 hours, so i have waited and called after 24 hours to them and the same words repeated so i have requsted to transfer the call to their senior executive but they have said that senior executive are busy so they have raised a call back request for me but after 24 hours also i haven't received any call, sms or mail from their side and i have totally wasted my time by talking to them only. So again after 24 hours i called to them and i have asked that for refund of money and the agent was said that if you want refund you will get the refund if you have requested for it, so i have requested for refund (Having call record of the agent) and after 1day again i have called to nokia support center and i said that i want to known the status of refund but they have told that we don't provide any refund we will provide the replacement but i said that the refund request already taken from me but they not telling correctly so i requested transfer the call to senior executive but the same thing they have told that the seniors are busy please wait for 24 hours for call back from seniors executive officers. After 24 hours on today 23-oct-2018 i have again called to them and they have said that the device was received by the seller after 24 to 48 hours you will get any update from our side they said but i requested for refund status they have not providing the information so again the requested to transfer call to your senior executive but they have said same thing the seniors are busy
(Having all the call recordings as evidence)
Please i requsted to solve my issue and provide me the refund of money

Order id:#33440
Contact no.[protected]
Email:[protected]@gmail.com