Nokia India — labour charge for changing version

Dear sir/madam,

My son in law gave me a nokia 3 mobile last year. He purchased it at uae. It was functioning well for the past 11 months. Then a problem started. Even a 100% charged battery at night becomes zero percent in the early morning.

I met the service center at madurai, tamilnadu, india.

They said that nokia -3 does not support version 8 and asked me to bring the mobile after having a back up of all contacts.. When i gave the mobile after backing up the contacts, the service people said that to change the version to 7 a sum of rs. 470 would be charged i argued that the fault is not mine and if the version is not supported by nokia 3 then that is the manufacturer's defect which must be solved by the manufacturer without collecting the charge.

Then they said that the mobile was purchased at uae and in india to attend manufacturer's fault i have to pay money. I think that nolkia is a mnc and for any problem of the products manufactured by them at any place in the world mus be solved by them only. And they started to say that the mobile was purchased on 5-9-2017 and it was brought to them on 6-9-2018. So warranty period expired and labour charges must be given. I told them if version supporting by an instrument fails that is not the fault of the customer and it is the fault of the manufacturer. But they compulsorily charged rs. 470/- from me to change the version from 8 to version 7.1.1.

Is charging for the manufacturers defect is correct? I request a favourable reply from you. They also said that the warranty will not be applicable in india for an instrument purchased at uae and moreover the warranty period is over. I have brought the problem to their knowledge well before the expiry of warranty but i have given the instrument for service on expiry of warranty.

Once again i told them that non supporting of a version does not come under warranty.

I request you to kindly take proper action and to refund the labour charges collected from me.

Expecting an early and favourable action,
Subramanian,
Mobile no. +91 [protected],
Email id: subramanian. [protected]@gmail.com