Nokia India — long pending refund

Sir
1. A successful online transaction of rs 15999/- was made on 28/8/18 to book a nokia phone through payu.
Transaction id :[protected]
Merchant website : http://www.nokia.com/phones
Amount paid : 15999.00
Order date :[protected]
Customer phone number : [protected].
2. Nokia confirmed no order booked despite of successful transaction.
3. Despite of repeated requests to nokia (The merchant website), payu (Money transaction site) and pnb (The concerned bank), the money has not been credited to my account yet.
Was this information helpful?
No (0)
Yes (0)
Nokia India customer support has been notified about the posted complaint.
Complaint comments 

Comments

Hi,

We are unable to trace any transaction with the provided details. Please share the below details at [protected]@payumoney.com via email to assist you further -

• PayU, Merchant and Bank reference number.
• Scan copy of bank statement indicating the debit for the required transaction.
• Transaction date along with the amount.
• Email id or phone number used for processing the transaction.
• First 6 and last 4 digits of your card.
• UPI / VPA if any used

Regards,
Team PayU
ppsi's [Complaint's author] reply, Nov 14, 2018
Kindly refer your email dated 28/08/18 addressed to [email protected] you will be able to trace the transaction. Please try not to fool the customers by simply telling that not able to trace the transaction.

Post your Comment

    I want to submit Complaint Positive Review Neutral Comment
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    Nokia India
    customer care contact
    Customer satisfaction rating Customer satisfaction rating is a complex algorithm that helps our users determine how good a company is at responding and resolving complaints by granting from 1 to 5 stars for each complaint and then ultimately combining them all for an overall score.
    Read more
    51%
    Complaints
    7893
    Pending
    0
    Resolved
    3915
    Nokia India Phone
    +91 12 4483 3000
    +91 22 6776 9000
    +91 33 4006 2264
    Nokia India Address
    SP Infocity, Industrial Plot no. 243, Udyog Vihar, Phase 1, Dundahera, Haryana, India - 122016
    View all Nokia India contact information